problem solving needs improvement

Problem Solving Skills: 25 Performance Review Phrases Examples

By Status.net Editorial Team on July 21, 2023 — 4 minutes to read

Problem solving is an important skill in any work environment: it includes the ability to identify, understand, and develop solutions to complex issues while maintaining a focus on the end goal. Evaluating this skill in employees during performance reviews can be highly beneficial for both the employee and the organization.

Questions that can help you determine an employee’s rating for problem solving skills:

• How well does the employee define the problem and identify its root cause?
• How creative is the employee in generating potential solutions?
• How effective is the employee in implementing the chosen solution?
• How well does the employee evaluate the effectiveness of the solution and adjust it if necessary?

Related: Best Performance Review Examples for 48 Key Skills

2000+ Performance Review Phrases: The Complete List (Performance Feedback Examples)

Performance Review Phrases and Paragraphs Examples For Problem Solving

5 – outstanding.

Phrases examples:

• Consistently demonstrates exceptional problem-solving abilities
• Proactively identifies issues and offers innovative solutions
• Quickly adapts to unforeseen challenges and finds effective resolutions
• Exceptional problem-solving ability, consistently providing innovative solutions
• Regularly goes above and beyond to find creative solutions to complicated issues
• Demonstrates a keen understanding of complex problems and quickly identifies effective solutions

Paragraph Example 1

“Jane consistently demonstrates outstanding problem-solving skills. She proactively identifies issues in our department and offers innovative solutions that have improved processes and productivity. Her ability to quickly adapt to unforeseen challenges and find effective resolutions is commendable and has proven invaluable to the team.”

Paragraph Example 2

“Sarah has demonstrated an outstanding ability in problem solving throughout the year. Her innovative solutions have significantly improved our department’s efficiency, and she consistently goes above and beyond expectations to find creative approaches to complicated issues.”

4 – Exceeds Expectations

• Demonstrates a strong aptitude for solving complex problems
• Often takes initiative in identifying and resolving issues
• Effectively considers multiple perspectives and approaches before making decisions
• Displayed a consistently strong ability to tackle challenging problems efficiently
• Often takes the initiative to solve problems before they escalate
• Demonstrates a high level of critical thinking when resolving issues

“John exceeds expectations in problem-solving. He has a strong aptitude for solving complex problems and often takes initiative in identifying and resolving issues. His ability to consider multiple perspectives and approaches before making decisions has led to valuable improvements within the team.”

“Sam consistently exceeded expectations in problem solving this year. His efficient handling of challenging issues has made a positive impact on our team, and he often takes the initiative to resolve problems before they escalate. Sam’s critical thinking ability has been a valuable asset to our organization, and we appreciate his efforts.”

3 – Meets Expectations

• Displays adequate problem-solving skills when faced with challenges
• Generally able to identify issues and propose viable solutions
• Seeks assistance when necessary to resolve difficult situations
• Demonstrates a solid understanding of problem-solving techniques
• Capable of resolving everyday issues independently
• Shows perseverance when facing difficult challenges

“Mary meets expectations in her problem-solving abilities. She displays adequate skills when faced with challenges and is generally able to identify issues and propose viable solutions. Mary also seeks assistance when necessary to resolve difficult situations, demonstrating her willingness to collaborate and learn.”

“Sarah meets expectations in her problem-solving abilities. She demonstrates a solid understanding of problem-solving techniques and can resolve everyday issues independently. We value her perseverance when facing difficult challenges and encourage her to continue developing these skills.”

2 – Needs Improvement

• Struggles to find effective solutions to problems
• Tends to overlook critical details when evaluating situations
• Reluctant to seek help or collaborate with others to resolve issues
• Struggles to find effective solutions when faced with complex issues
• Often relies on assistance from others to resolve problems
• May lack confidence in decision-making when solving problems

“Tom’s problem-solving skills need improvement. He struggles to find effective solutions to problems and tends to overlook critical details when evaluating situations. Tom should work on being more willing to seek help and collaborate with others to resolve issues, which will ultimately strengthen his problem-solving abilities.”

“Mark’s problem-solving skills need improvement. He often struggles to find effective solutions for complex issues and seeks assistance from others to resolve problems. We encourage Mark to build his confidence in decision-making and focus on developing his problem-solving abilities.”

1 – Unacceptable

• Fails to identify and resolve problems in a timely manner
• Lacks critical thinking skills necessary for effective problem-solving
• Often creates additional issues when attempting to resolve problems
• Demonstrates a consistent inability to resolve even basic issues
• Often avoids responsibility for problem-solving tasks
• Fails to analyze problems effectively, leading to poor decision-making

“Sally’s problem-solving skills are unacceptable. She consistently fails to identify and resolve problems in a timely manner, and her lack of critical thinking skills hinders her ability to effectively solve challenges. Additionally, her attempts to resolve problems often create additional issues, resulting in a negative impact on the team’s overall performance.”

“Susan’s problem-solving performance has been unacceptable this year. She consistently demonstrates an inability to resolve basic issues and avoids taking responsibility for problem-solving tasks. Her ineffectiveness in analyzing problems has led to poor decision-making. It is crucial that Susan improve her problem-solving skills to succeed in her role.”

• Listening Skills: 25 Performance Review Phrases Examples
• Supervision Skills: 25 Performance Review Phrases Examples
• Mentoring Skills: 25 Performance Review Phrases Examples
• Planning Skills: 25 Performance Review Phrases Examples
• Flexibility: 25 Performance Review Phrases Examples
• Analytical Skills: 25 Performance Review Phrases Examples

December 19

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14 Ways to Improve Your Problem-Solving Skills at Work: Unlock Your Potential and Thrive

By   Joshua Turner

December 19, 2024

Problem-solving skills are essential for success in any workplace. Enhancing your ability to tackle challenges and find solutions can significantly boost your career prospects and job satisfaction. Improving your problem-solving skills can lead to increased productivity , better decision-making, and a more positive work environment.

This article explores 14 practical ways to develop and refine your problem-solving abilities at work. You’ll discover strategies to approach issues from different angles, collaborate effectively with colleagues, and implement creative solutions. By applying these techniques, you can become a more valuable asset to your team and organization.

1) Practice Mind Mapping

Mind mapping can boost your problem-solving abilities at work. This visual technique helps you organize thoughts and explore connections between ideas. Start with a central concept and branch out with related subtopics.

You can use mind maps to brainstorm solutions, plan projects, or analyze complex issues. Draw them by hand or use digital tools for easy editing and sharing. Either way, the process stimulates creativity and encourages non-linear thinking.

As you create mind maps, you’ll discover new perspectives and uncover hidden relationships between different aspects of a problem. This can lead to innovative solutions you might have missed with traditional note-taking methods.

Regular mind mapping practice enhances your ability to see the big picture while also focusing on important details. It’s a flexible tool that adapts to various work situations and challenges.

Try incorporating mind mapping into your daily routine. You might be surprised at how quickly it improves your problem-solving skills and overall productivity.

2) Break Down Problems

Complex problems can seem overwhelming at first glance. You can make them more manageable by breaking them down into smaller, more digestible parts. This approach allows you to tackle each component individually, making the overall problem less daunting.

Start by identifying the main elements of the issue at hand. List out each aspect that needs to be addressed. Then, prioritize these components based on importance or logical order . This process helps create a clear roadmap for solving the problem step-by-step.

As you work through each part, you’ll gain momentum and confidence. You’ll also develop a deeper understanding of the problem’s intricacies. This method often reveals connections between different aspects that weren’t apparent before.

Breaking down problems also makes it easier to delegate tasks if you’re working in a team. You can assign specific components to team members based on their strengths and expertise. This collaborative approach can lead to more innovative and comprehensive solutions.

3) Ask Open-Ended Questions

Open-ended questions can unlock new perspectives and spark creative solutions. When faced with a challenge, try asking “ What if? ” or “How might we?” These questions encourage exploration and invite diverse ideas.

Instead of settling for quick answers, push yourself to dig deeper. Ask “Why?” multiple times to uncover root causes. This approach can reveal underlying issues and lead to more effective problem-solving.

Engage your colleagues with thought-provoking queries. “ What do you think about…? ” or “Can you explain your reasoning?” These questions foster collaboration and help you tap into the collective wisdom of your team.

Be curious about different viewpoints. Ask “ What am I missing? ” or “Who else should we involve?” This openness can bring valuable insights and prevent blind spots in your problem-solving process.

Practice active listening when others respond to your questions. Pay attention to their words, tone, and body language. This attentiveness can help you gather more information and build stronger working relationships.

4) Learn from Mistakes

Mistakes are valuable learning opportunities . When you encounter setbacks at work, take time to reflect on what went wrong and why. Ask yourself questions about the decision-making process and the factors that led to the error.

Consider how you might approach similar situations differently in the future. What new information or skills could help you avoid repeating the same mistakes? Seek feedback from colleagues or supervisors to gain additional perspectives.

Document your insights and create an action plan for improvement . This might involve updating procedures, acquiring new knowledge, or practicing specific skills. Implementing these changes can help you grow professionally and tackle future challenges more effectively.

Embrace a growth mindset that views mistakes as stepping stones to success. Instead of dwelling on failures, focus on the lessons learned and how they contribute to your development. This positive approach can boost your confidence and problem-solving abilities over time.

5) Collaborate with Colleagues

Teamwork can boost your problem-solving abilities at work. When you partner with coworkers, you gain access to diverse perspectives and experiences. This variety of viewpoints can lead to innovative solutions you might not have considered on your own.

Brainstorming sessions with your team can be particularly effective. These meetings allow everyone to share ideas freely, sparking creativity and uncovering unique approaches to challenges. Don’t hesitate to reach out to colleagues from different departments, as they may offer fresh insights.

Active listening is essential during collaboration. Pay attention to your teammates’ suggestions and build upon their ideas. This approach fosters a supportive environment where everyone feels valued and motivated to contribute.

Consider forming a problem-solving group that meets regularly. This ongoing collaboration can help you develop long-term strategies for tackling complex issues in your workplace. You’ll also strengthen your interpersonal skills , which are valuable for future teamwork .

Remember that collaboration doesn’t always mean agreeing on everything. Respectful debates can lead to more robust solutions. Embrace constructive feedback and be open to adjusting your ideas based on input from others.

6) Embrace Challenges

Facing challenges head-on can significantly boost your problem-solving abilities. When you encounter difficult situations at work, view them as opportunities for growth rather than obstacles. This mindset shift allows you to approach problems with enthusiasm and creativity.

Stepping out of your comfort zone is essential for developing new skills. Take on projects that push your boundaries and force you to think differently. You’ll likely discover untapped potential and innovative solutions you wouldn’t have found otherwise.

Embracing challenges also means being open to failure . Not every attempt will lead to success, but each experience provides valuable lessons. Learn from your mistakes and use them to refine your approach in future problem-solving scenarios.

Seek out feedback from colleagues and supervisors when tackling complex issues. Their perspectives can offer fresh insights and help you see problems from different angles. This collaborative approach often leads to more effective solutions.

Remember to celebrate your progress, no matter how small. Recognizing your achievements, even in the face of difficulty, builds confidence and motivates you to tackle even greater challenges in the future.

7) Set Problem-Solving Goals

Setting specific goals for problem-solving can significantly improve your skills and effectiveness at work. You can start by identifying areas where you’d like to enhance your problem-solving abilities. Perhaps you want to become more efficient at analyzing data or develop better brainstorming techniques.

Once you’ve pinpointed your focus areas, create measurable objectives . For example, you might aim to solve a certain number of complex issues each month or reduce the time it takes to find solutions by a specific percentage.

Break down your larger goals into smaller, actionable steps. This approach makes the process less overwhelming and allows you to track your progress more easily. You could set weekly targets that contribute to your overall objectives.

Don’t forget to celebrate your achievements along the way. Acknowledging your progress can boost motivation and encourage you to keep pushing forward. As you meet your goals, reassess and set new ones to continue growing your problem-solving abilities.

8) Stay Inquisitive

Curiosity fuels problem-solving. When you approach challenges with an inquisitive mindset, you open yourself up to new possibilities and perspectives. Ask questions about the issue at hand, even if they seem obvious or unrelated at first glance.

Explore different angles and seek out information from various sources. This could involve talking to colleagues, researching online, or experimenting with different approaches. Your curiosity might lead you to unexpected solutions or insights.

Don’t be afraid to question existing processes or assumptions. Sometimes, the most effective solutions come from challenging the status quo. Encourage others on your team to do the same, fostering a culture of curiosity and continuous improvement.

Maintain a sense of wonder about your work and industry. Stay updated on new trends, technologies, and best practices. This ongoing learning will enhance your problem-solving toolkit and keep your skills sharp.

Remember that every problem is an opportunity to learn something new. Embrace challenges as chances to grow your knowledge and skills. With an inquisitive approach, you’ll become a more effective problem-solver and a valuable asset to your team.

9) Conduct a SWOT Analysis

A SWOT analysis can be a powerful tool for improving your problem-solving skills at work. This technique helps you evaluate Strengths, Weaknesses, Opportunities, and Threats related to a specific issue or project.

Start by identifying your strengths. What skills or resources do you have that can help solve the problem? Consider your expertise, experience, and any unique abilities you bring to the table.

Next, assess your weaknesses . Are there areas where you lack knowledge or resources? Recognizing these gaps allows you to address them or seek assistance from others.

Explore potential opportunities. Look for external factors that could positively impact your problem-solving efforts. This might include new technologies, market trends, or changes in your industry.

Finally, consider possible threats. What obstacles or challenges might you face? Identifying these in advance helps you prepare and develop strategies to overcome them.

Using a SWOT analysis allows you to approach problems from multiple angles. It provides a structured framework for evaluating situations and developing comprehensive solutions.

10) Apply the 5 Whys Technique

The 5 Whys technique is a simple yet powerful problem-solving method. You ask “why” five times to dig deeper into an issue and uncover its root cause.

Start with a problem statement and ask why it’s happening. Each answer becomes the basis for the next question. This process helps you move beyond surface-level symptoms to identify underlying issues.

For example, if a project is behind schedule, you might ask: Why is the project delayed? Why are tasks taking longer than expected? Why are team members struggling with their workload?

Continue this line of questioning until you reach the core of the problem. You may find that what seemed like a scheduling issue stems from unclear communication or inadequate resources.

Using the 5 Whys can lead to more effective solutions . Instead of applying quick fixes, you’ll address the real source of the problem. This approach can prevent issues from recurring and improve overall workplace efficiency.

11) Develop a Hypothesis

When faced with a problem at work, forming a hypothesis can be a powerful approach. You can start by making an educated guess about the potential cause or solution based on the information you have. This initial assumption serves as a starting point for your problem-solving process.

Testing your hypothesis is the next step. Gather data and evidence to support or refute your initial theory. This might involve conducting experiments, analyzing metrics, or seeking input from colleagues. Be open to adjusting your hypothesis as new information comes to light.

Remember that developing a hypothesis is an iterative process. If your initial guess doesn’t hold up, don’t get discouraged. Use what you’ve learned to formulate a new hypothesis and continue your investigation. This approach helps you systematically explore different angles of the problem.

Practicing hypothesis development can sharpen your analytical skills over time. You’ll become more adept at identifying patterns and making informed predictions. This skill can be valuable across various aspects of your work, from troubleshooting technical issues to improving business processes.

12) Utilize Flowcharts

Flowcharts can be powerful tools for problem-solving at work. They provide a visual representation of processes, decisions, and outcomes. You can use flowcharts to break down complex issues into manageable steps.

Creating a flowchart helps you identify bottlenecks and inefficiencies in your workflows. It allows you to see the big picture while also focusing on specific details. This visual approach can reveal solutions that might not be obvious when simply thinking about a problem.

You don’t need fancy software to start using flowcharts. A pen and paper or a simple digital drawing tool will do. Begin with the main problem at the top, then map out each step and decision point. Use different shapes to represent various elements, such as rectangles for actions and diamonds for decisions.

Collaborating with colleagues on flowcharts can lead to valuable insights. You might discover new perspectives or alternative solutions you hadn’t considered before. Sharing your flowcharts can also improve communication within your team, ensuring everyone understands the process and potential solutions.

13) Practice Active Listening

Active listening is a powerful skill that can enhance your problem-solving abilities at work. When you truly listen to your colleagues, you gain valuable insights and information that can help you tackle challenges more effectively.

To practice active listening, give your full attention to the speaker. Put away distractions like your phone or laptop, and focus on what they’re saying. Show that you’re engaged through your body language, maintaining eye contact, and nodding when appropriate.

Ask clarifying questions to ensure you understand the speaker’s perspective fully. This demonstrates your interest and helps you gather more details about the problem at hand. Paraphrase what you’ve heard to confirm your understanding and show that you value their input.

Avoid interrupting or jumping to conclusions. Allow the speaker to finish their thoughts before responding. This patience can lead to uncovering important nuances that might otherwise be missed.

By honing your active listening skills, you’ll build stronger relationships with your team members and gain a more comprehensive view of workplace challenges. This broader perspective will equip you to develop more innovative and effective solutions.

14) Take Time to Reflect

Reflection is a powerful tool for problem-solving. Set aside quiet moments to think about challenges you’ve faced and how you approached them. This practice allows you to gain valuable insights and identify areas for improvement.

Consider keeping a journal to document your problem-solving experiences. Write down the steps you took, what worked well, and what didn’t. You’ll begin to notice patterns in your thinking and decision-making processes.

Ask yourself questions like: What could I have done differently? What resources did I overlook? How can I apply these lessons to future situations? This self-examination helps you refine your strategies and become more effective at tackling workplace issues.

Reflection also gives you the chance to celebrate your successes. Acknowledge the problems you’ve solved successfully and the skills you’ve developed along the way. This positive reinforcement boosts your confidence and motivation.

Make reflection a regular habit. Even just 10 minutes a day can lead to significant improvements in your problem-solving abilities. You’ll approach future challenges with greater clarity and insight.

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31 examples of problem solving performance review phrases

Jump to section

You're doing great

You should think of improving

Tips to improve

Use these practical examples of phrases, sample comments, and templates for your performance review , 360-degree feedback survey, or manager appraisal.

The following examples not only relate to problem-solving but also conflict management , effective solutions, selecting the best alternatives, decision making , problem identification, analyzing effectively, and generally becoming an effective problem-solving strategist. Start using effective performance review questions to help better guide your workforce's development. 

Problem solving appraisal comments: you're doing great

• You always maintain an effective dialogue with clients when they have technical problems. Being clear and articulate makes sure our customers' faults are attended to promptly.
• You constantly make sure to look beyond the obvious you never stop at the first answer. You’re really good at exploring alternatives. Well done!
• Keeping the supervisors and managers informed of status changes and requests is important. You’re really good at communicating the changes to the projects at all times. Keep it up!
• You stay cool and collected even when things aren’t going according to plan or up in the air. This is a great trait to possess. Well done!
• You’re excellent at giving an honest and logical analysis. Keep it up! Effectively diagnosing complex problems and reaching sustainable solutions is one of your strong points.
• Your ability to ability to make complex systems into simple ones is truly a unique skill to possess. Well done!
• You often identify practical solutions to every roadblock. You’re a real asset to the team! Great job.
• You always listen actively and attentively to make sure you understand what the exact problem is and you come up with solutions in an effective manner.
• You have an amazing ability to clearly explain options and solutions effectively and efficiently. Well done!
• When driving projects, you can shift to other areas comfortably and easily. making sure the project runs smoothly. Great job!

Problem solving performance review phrases: you should think of improving

• You always seem too overwhelmed when faced with multiple problems. Try to think of ways to make problems more manageable so that they can be solved in a timely and effective manner.
• Avoiding conflicts constantly with people is not a good idea as you will only build up personal frustration and nothing will be done to remedy the situation. Try to face people when there are problems and rectify problems when they occur.
• Don’t allow demanding customers to rattle your cage too much. If they become too demanding, take a step back, regulate your emotions , and try to make use of online support tools to help you rectify problems these tools can help a lot!
• It’s necessary that you learn from your past mistakes . You cannot keep making the same mistakes , as this is not beneficial to the company.
• You tend to ask the same questions over and over again. Try to listen more attentively or take notes when colleagues are answering!
• Providing multiple solutions in an indirect and creative approach will allow you to be more effective at problem-solving . if you struggle with this typically through viewing the problem in a new and unusual light.
• You fail to provide staff with the appropriate amount of structure and direction. They must know the direction you wish them to go in to achieve their goals .
• You need to be able to recognize repetitive trends to solve problems promptly.
• You tend to have problems troubleshooting even the most basic of questions. As a problem solver and customer support person, it’s imperative that you can answer these questions easily.
• Read through your training manual and make sure you fully understand it before attempting questions again.

Performance review tips to improve problem solving

• Try to complain less about problems and come up with solutions to the problems more often. Complaining is not beneficial to progression and innovation.
• As a problem solver, it’s important to be able to handle multiple priorities under short deadlines.
• You need to be able to effectively distinguish between the cause and the symptoms of problems to solve them in an efficient and timely manner.
• Try to anticipate problems in advance before they become major roadblocks down the road.
• Try to view obstacles as opportunities to learn and thrive at the challenge of solving the problem.
• Remember to prioritize problems according to their degree of urgency. It's important that you spend the majority of your time on urgent tasks over menial ones.
• When putting plans into place, stick to them and make sure they are completed.
• When solving problems, try to allocate appropriate levels of resources when undertaking new projects. It is important to become as efficient and as effective as possible.
• Try to learn to pace yourself when solving problems to avoid burnout . You’re a great asset to the team and we cannot afford to lose at this point.
• Meeting regularly with your staff to review results is vital to the problem-solving process.
• Staff that has regular check-ins understand what it is that is required of them, what they are currently achieving, and areas they may need to improve. Try to hold one-on-one meetings every week.

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Madeline Miles

Madeline is a writer, communicator, and storyteller who is passionate about using words to help drive positive change. She holds a bachelor's in English Creative Writing and Communication Studies and lives in Denver, Colorado. In her spare time, she's usually somewhere outside (preferably in the mountains) — and enjoys poetry and fiction.

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20 Powerful Problem-Solving Techniques for the Modern Workplace: A Comprehensive Guide

September 23rd, 2024

Here’s a fact…

Organizations that are great at solving problems are about 3.5 times more likely to grow their income faster than other companies!

But what’s so crucial about problem-solving that makes such a big impact?

What is Problem-Solving?

Problem-solving is about finding and fixing issues that stop a company from reaching its goals.

Being good at solving problems is important for businesses to do well and for people to move up in their careers.

Companies that are great at solving problems can:

• Get more work done with less waste
• Make customers happier
• Come up with new ideas
• Change quickly when the market changes

For people, getting better at solving problems can help them:

• Move up faster in their job
• Enjoy their work more
• Make better choices
• Become better leaders

The Evolution of Problem-solving Techniques

Traditional problem-solving approaches often relied on linear thinking and standardized processes . While these methods still have their place, contemporary problem-solving techniques have evolved to meet the demands of our complex, interconnected business world.

Modern problem-solving techniques emphasize:

• Systems thinking
• Cross-functional collaboration
• Data-driven decision-making
• Rapid prototyping and iteration

Adapting to fast-paced, digital environments requires a blend of traditional wisdom and innovative approaches. For instance, while the core principles of Six Sigma remain relevant, we now apply them in conjunction with agile methodologies and digital tools to solve problems more efficiently.

Key Skills for Effective Problem-solving

To excel in problem-solving, professionals need to develop a diverse skill set:

• Analytical thinking : The ability to break down complex issues into manageable components and identify root causes.
• Creativity : Generating innovative solutions and thinking outside the box.
• Communication : Clearly articulating problems and solutions to stakeholders at all levels.
• Adaptability : Remaining flexible and open to new approaches as situations evolve.

By honing these skills and applying the right problem-solving techniques, you can tackle even the most challenging business issues with confidence.

Ready to enhance your problem-solving skills? Get started with our Lean Six Sigma Green Belt training covers essential techniques like Root Cause Analysis and Process Mapping. Enroll now to boost your analytical and creative problem-solving abilities.

The Fundamental Problem-Solving Process

Whether you’re troubleshooting a manufacturing issue or optimizing a business process , the fundamental problem-solving procedure remains the same. Let me walk you through the key problem-solving steps that I’ve successfully implemented across various industries.

Identifying and Defining the Problem

The first and most crucial step in any problem-solving technique is accurately identifying and defining the problem . In my experience, many organizations rush to solutions without fully understanding the root cause of their issues . To avoid this pitfall, I recommend using these root-cause analysis techniques:

• The 5 Whys : This simple yet powerful method involves asking “Why?” five times to dig deeper into the problem’s origin.
• Fishbone Diagram : Also known as the Ishikawa diagram , this visual tool helps identify potential causes of a problem across different categories.

Once you’ve identified the root cause, it’s essential to frame a clear problem statement. This statement should be specific, measurable, and actionable.

For example, instead of saying “Customer satisfaction is low”, a better problem statement would be “Customer satisfaction scores have decreased by 15% in the past quarter, primarily due to longer response times in our customer service department”.

Gathering and Analyzing Relevant Information

After defining the problem, the next step in the problem-solving procedure is to collect and analyze relevant data . In my work with companies like GE and HP, I’ve found that data-driven decision-making is crucial for effective problem-solving. Here are some data collection methods and analytical tools I frequently use:

• Surveys and interviews
• Process mapping
• Statistical analysis (e.g., regression analysis, hypothesis testing )
• Pareto charts to identify the most significant factors

Generating Potential Solutions

With a clear understanding of the problem and relevant data in hand, it’s time to generate potential solutions. This is where creative problem-solving techniques come into play. I often employ a mix of individual and group ideation techniques, such as:

• Brainstorming sessions
• Mind mapping
• SCAMPER technique (Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, Reverse)
• Nominal Group Technique for team-based idea generation

Evaluating and Selecting the Best Solution

Once you have a list of potential solutions, it’s crucial to evaluate them systematically. In my workshops, I teach various decision-making frameworks , including:

• Decision matrices
• Cost-benefit analysis
• SWOT analysis (Strengths, Weaknesses, Opportunities, Threats)

It’s also essential to conduct a thorough risk assessment of each potential solution. This helps in identifying and mitigating any potential negative consequences before implementation.

Implementing and Monitoring the Solution

The final step in the problem-solving process is implementation and monitoring. This involves:

• Developing a detailed action plan with clear responsibilities and timelines
• Implementing the solution on a small scale ( pilot test ) when possible
• Establishing key performance indicators (KPIs) to measure the solution’s effectiveness
• Regularly monitoring and adjusting the solution as needed

Individual Problem-Solving Techniques

From optimizing manufacturing processes to streamlining business operations, I’ve learned that having a diverse toolkit of problem-solving techniques is crucial for success. In this section, I’ll share some of the most effective individual problem-solving techniques I’ve used and taught in my workshops worldwide.

Analytical Techniques

• SWOT Analysis SWOT Analysis is a versatile problem-solving technique that I frequently use when helping organizations identify strategic opportunities. It involves analyzing Strengths, Weaknesses, Opportunities, and Threats . For example, when I worked with a major tech company to improve their product development process, we used SWOT to identify internal capabilities and external market factors that could impact their innovation strategy.
• Pareto Analysis Also known as the 80/20 rule , Pareto Analysis is a powerful tool for prioritizing problems . I’ve found it particularly useful in manufacturing environments. During a project with a leading automotive supplier, we used Pareto Analysis to identify that 80% of their quality issues stemmed from just 20% of their processes, allowing us to focus our improvement efforts effectively.
• 5 Whys The 5 Whys is a simple yet profound technique for root cause analysis . By asking “why” five times, you can dig deeper into the underlying causes of a problem. I once used this method with a healthcare provider to uncover the root cause of patient wait times, which led to a 30% reduction in delays.

Creative Techniques

• Mind Mapping Mind Mapping is one of my favorite creative problem-solving techniques. It’s a visual tool that helps organize thoughts and ideas around a central concept. When working with a software company to improve its customer support process, we used mind mapping to brainstorm and categorize potential solutions, leading to a more holistic approach to customer satisfaction.
• Reverse Brainstorming This technique involves reversing the problem statement to generate new perspectives. Instead of asking “How can we improve product quality?”, we ask “How can we make the product worse?” This often leads to surprising insights. I’ve successfully used this method in workshops to help teams break out of conventional thinking patterns.
• SCAMPER Method SCAMPER (Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, Reverse) is a versatile creative problem-solving technique . When consulting for a consumer goods company, we used SCAMPER to redesign a product line, resulting in innovative features that boosted sales by 15%.

Decision-Making Techniques

• Decision Matrix A Decision Matrix helps evaluate and prioritize options based on weighted criteria . I’ve found this particularly useful when working with executive teams to make complex strategic decisions. For instance, when helping a telecommunications company choose between expansion strategies, we used a decision matrix to objectively assess each option against key business objectives.
• Pros and Cons Analysis While simple, a thorough Pros and Cons Analysis can be incredibly effective. I often use this technique as a starting point in my problem-solving workshops to help teams quickly assess potential solutions before diving deeper.
• Cost-Benefit Analysis In my experience, a rigorous Cost-Benefit Analysis is crucial for justifying improvement initiatives to stakeholders. When working with a government agency to streamline its operations, we used this technique to demonstrate the long-term financial benefits of process improvements, securing buy-in for a major transformation project.

Case Study: Revolutionizing Inventory Management

A few years ago, I worked with a large electronics manufacturer facing significant inventory management challenges . Here’s how we applied multiple techniques to solve their problem:

• We started with a SWOT Analysis to understand their current inventory management system’s strengths and weaknesses.
• Using Pareto Analysis , we identified that 80% of their excess inventory issues were related to just 20% of their product lines.
• We applied the 5 Whys technique to dig into the root causes of overstocking in these key product lines.
• To generate innovative solutions, we used Mind Mapping and the SCAMPER method in brainstorming sessions with cross-functional teams.
• Finally, we employed a Decision Matrix to evaluate and select the most promising solutions, followed by a detailed Cost-Benefit Analysis to justify the implementation.

The result? The company reduced excess inventory by 40% within six months, leading to significant cost savings and improved cash flow.

Team-Based Problem-Solving Techniques

I’ve seen firsthand how team-based problem-solving techniques can unlock innovative solutions and drive transformative change.

Collaborative Techniques

• Brainstorming Brainstorming remains one of the most popular problem-solving techniques in the workplace . The key to effective brainstorming is creating an environment where all ideas are welcomed and judgment is suspended. For example, during a project with a major automotive manufacturer, a brainstorming session led to a novel approach to supply chain optimization, resulting in a 15% reduction in lead times.
• Nominal Group Technique The Nominal Group Technique is a structured brainstorming method that I often use when working with diverse teams. This technique involves individual idea generation followed by group discussion and voting. I found this particularly effective when helping a healthcare provider redesign their patient intake process. By giving equal voice to frontline staff and administrators, we developed a solution that improved patient satisfaction scores by 30%.
• Delphi Method For complex problems requiring expert input, the Delphi Method is one of my go-to problem-solving strategies. This technique involves multiple rounds of anonymous questionnaires and feedback. I’ve successfully employed this method in long-term strategic planning for various organizations. In one instance, we used the Delphi Method to help a technology company forecast future market trends, leading to a successful product diversification strategy .

Structured Problem-Solving Approaches

• Six Thinking Hats Edward de Bono’s Six Thinking Hats is a powerful technique for looking at problems from multiple perspectives . I’ve integrated this method into many of my Six Sigma workshops. When working with a financial services firm to improve their risk assessment process, we used the Six Thinking Hats approach to ensure we considered emotional, creative, and critical viewpoints, resulting in a more robust risk management framework.
• Design Thinking Design Thinking is an iterative problem-solving process that I’ve found particularly useful for customer-centric challenges. During a project with a major e-commerce platform, we employed Design Thinking to reimagine their user experience. By empathizing with users, defining pain points, ideating solutions, prototyping, and testing, we developed an interface that increased user engagement by 25%.
• Lean Problem-Solving Rooted in the Toyota Production System, Lean Problem-Solving focuses on eliminating waste and improving efficiency . I’ve applied this methodology extensively in manufacturing environments. For instance, when working with a consumer electronics manufacturer, we used Lean Problem-Solving techniques to streamline their production line, resulting in a 20% increase in throughput and significant cost savings.

Conflict Resolution Techniques

• Win-Win Approach The Win-Win Approach is crucial for resolving conflicts in team problem-solving scenarios. I always emphasize this technique in my leadership workshops. During a merger between two competing departments at a large corporation, we used the Win-Win Approach to find solutions that benefited both parties, leading to a smoother integration and improved overall performance.
• Compromise and Negotiation Effective compromise and negotiation skills are essential in team-based problem-solving . I’ve coached numerous executives on these techniques. In one instance, when mediating a dispute between a company and its suppliers, our negotiation approach led to a mutually beneficial agreement that strengthened the supply chain and reduced costs for both parties.
• Mediation As a neutral third party, mediation can be a powerful tool for resolving team conflicts. I’ve often played the role of mediator in complex organizational disputes. For example, when resolving a conflict between marketing and product development teams at a software company, our mediation process not only solved the immediate issue but also established better communication channels for future collaboration.

Want to master advanced problem-solving methods for complex organizational challenges? Our Lean Six Sigma Black Belt program delves deep into statistical tools and leadership techniques.

Industry-Specific Problem-Solving Applications

What I’ve learned is that while the core principles of problem-solving remain consistent, their application can vary significantly depending on the industry context. Let’s talk about some industry-specific problem-solving techniques that I’ve found particularly effective in my consulting work.

Manufacturing and Operations

• Six Sigma Six Sigma is a data-driven problem-solving technique that I’ve implemented extensively in manufacturing environments. During my consulting time, we used Six Sigma to reduce defects in a production line by 99.99%, resulting in millions of dollars in savings. The DMAIC (Define, Measure, Analyze, Improve, Control) framework of Six Sigma provides a structured approach to identifying and solving complex manufacturing problems.
• Kaizen Kaizen, or continuous improvement , is another powerful problem-solving technique in manufacturing. I’ve facilitated numerous Kaizen events, including one at a major automotive parts supplier where we reduced setup times by 50%. The key to Kaizen’s success is its focus on small, incremental improvements that add up to significant gains over time.

Technology and Software Development

• Agile Methodologies In the fast-paced world of tech, Agile methodologies have revolutionized problem-solving. When working with a leading software company, we implemented Scrum, an Agile framework , to improve their product development process. This resulted in a 30% reduction in time-to-market for new features and increased customer satisfaction.
• A/B Testing A/B testing is a problem-solving technique I often recommend for digital products. In a project with an e-commerce platform, we used A/B testing to optimize their checkout process, leading to a 15% increase in conversion rates. This method allows for data-driven decision-making in real-time , which is crucial in the rapidly evolving tech landscape.
• Root Cause Analysis (RCA) In healthcare, patient safety is paramount, making Root Cause Analysis a critical problem-solving technique. I once worked with a large hospital to implement RCA in their medication error reporting system. This led to a 40% reduction in medication errors over six months by identifying and addressing systemic issues.
• Plan-Do-Study-Act (PDSA) Cycle The PDSA cycle is another effective problem-solving technique in healthcare . When helping a clinic improve its patient wait times, we used PDSA to test and refine various interventions. This iterative approach allowed us to reduce average wait times by 25% while ensuring that the changes didn’t negatively impact patient care quality.

Finance and Business Strategy

• Scenario Planning In the volatile world of finance, scenario planning is a crucial problem-solving technique. I’ve used this method with several financial institutions to prepare for potential market disruptions. For instance, we helped a regional bank develop robust contingency plans for various economic scenarios, which proved invaluable during the 2008 financial crisis.
• Porter’s Five Forces Porter’s Five Forces is a strategic problem-solving framework I often employ when working on business strategy issues. In a project with a retail chain facing increasing competition, we used this model to analyze the competitive landscape and identify new market opportunities, leading to a successful expansion strategy.

Case Study: Revolutionizing Manufacturing with Industry 4.0

I worked with a large manufacturing company that was struggling with efficiency and quality issues. Here’s how we applied multiple techniques to solve their problems:

• We started with a Six Sigma DMAIC project to identify the root causes of quality issues.
• Implemented Kaizen events to drive continuous improvement on the shop floor.
• Utilized Agile methodologies to develop a custom IoT solution for real-time monitoring of production lines.
• Employed A/B testing to optimize the user interface of the monitoring system for maximum operator efficiency.

The result? A 40% reduction in defect rates, a 25% improvement in overall equipment effectiveness, and a successful transition into Industry 4.0 practices.

By understanding and applying these industry-specific problem-solving techniques, you can tackle the unique challenges in your field more effectively. Remember, the key is to adapt these methods to your specific context and combine them when necessary for optimal results.

Problem-solving in Remote and Digital Environments

I’ve witnessed firsthand the dramatic shift toward remote and digital work environments. This transition has brought new challenges to the problem-solving landscape and opened up exciting opportunities for innovation.

Challenges of Virtual Problem-Solving

• Communication Barriers One of the biggest hurdles I’ve encountered in remote problem-solving is the lack of face-to-face interaction. Non-verbal cues, crucial in understanding team dynamics, are often lost in virtual settings. During a project with a global team, we had to work extra hard to ensure clear communication across different time zones and cultures.
• Collaboration Limitations Virtual environments can sometimes hinder spontaneous collaboration . The casual “water cooler” conversations that often spark innovative ideas are less frequent. In a project, we had to deliberately create virtual spaces for informal interactions to maintain team creativity and cohesion.

Digital Tools for Remote Problem-Solving

• Virtual Whiteboards I’ve found virtual whiteboards to be indispensable for remote problem-solving. Tools like Miro or MURAL allow teams to visualize problems and solutions collaboratively. In a Six Sigma workshop I conducted for a government institution, we used a virtual whiteboard to create a detailed fishbone diagram, which helped identify the root causes of a complex process issue.
• Online Collaboration Platforms Platforms like Microsoft Teams or Slack have become central to remote problem-solving efforts . We used these tools to create dedicated channels for different aspects of our problem-solving process, from data analysis to solution brainstorming.

Techniques for Effective Virtual Brainstorming

• Silent Brainstorming Silent brainstorming has become one of my favorite techniques for virtual environments. It involves having team members independently write down ideas before sharing them. This method helps overcome the challenge of dominant voices in virtual meetings and ensures all ideas are heard. I recently used this technique which resulted in a 30% increase in the number of ideas generated compared to traditional verbal brainstorming.
• Round-Robin Ideation Round-robin ideation is another effective virtual problem-solving technique . Each team member takes turns presenting an idea, ensuring equal participation. In a project we used this method to tackle a complex supply chain issue, resulting in a diverse range of solutions that we might not have uncovered in a less structured format.

Tips for Effective Remote Problem-Solving

• Establish clear communication protocols
• Use visual aids and collaborative tools
• Schedule regular check-ins and informal virtual meetings
• Encourage active participation from all team members
• Be mindful of time zones and cultural differences
• Utilize asynchronous communication when appropriate
• Invest in reliable technology and provide the necessary training

By adapting our problem-solving techniques to remote and digital environments, we can overcome the challenges and harness the unique advantages of virtual collaboration . In my experience, remote problem-solving can lead to more diverse perspectives and innovative solutions when done right.

Looking to implement effective problem-solving strategies across your entire organization? Our Lean Six Sigma Champion Leadership program equips executives with the skills to drive continuous improvement and foster a culture of problem-solving.

Emerging Trends and Technologies in Problem-Solving

The emergence of new technologies has revolutionized how we approach challenges, offering unprecedented opportunities for efficiency and innovation.

Data-Driven Problem-Solving

• Big Data Analytics The explosion of big data has transformed problem-solving techniques in the business. During a recent project with a major retailer, we leveraged big data analytics to optimize their supply chain. By analyzing vast amounts of historical sales data, weather patterns, and social media trends, we developed a predictive model that reduced stock-outs by 35% while minimizing excess inventory.
• Predictive Modeling Predictive modeling has become one of the best problem-solving techniques in my toolkit. In a project with a telecommunications company, we used predictive modeling to anticipate network outages before they occurred. This proactive approach allowed the company to reduce downtime by 50%, significantly improving customer satisfaction.

AI and Machine Learning in Problem-Solving

• Pattern Recognition AI-powered pattern recognition has dramatically enhanced our ability to identify complex problems. In a recent manufacturing project, we implemented an AI system that could detect subtle anomalies in product quality that human inspectors often miss. This led to a 40% reduction in defect rates and substantial cost savings.
• Automated Decision-Making Automated decision-making systems are revolutionizing how we solve routine problems. For instance, in a project with a financial services firm, we developed an AI-driven system for credit approval. This not only sped up the process but also improved the accuracy of credit decisions by 25%.

Augmented and Virtual Reality Applications

• Simulations for Complex Problem-Solving Augmented Reality (AR) and Virtual Reality (VR) have opened up new frontiers in problem-solving, especially for complex systems. In a recent aerospace project, we used VR simulations to troubleshoot engine design issues. This allowed engineers to visualize and interact with 3D models, leading to faster problem identification and more innovative solutions.
• Virtual Collaboration Environments VR is also transforming how teams collaborate on problem-solving . In a global project for a tech giant, we used a virtual collaboration environment to bring together experts from different continents. This immersive experience facilitated better communication and idea sharing, resulting in more creative solutions to complex technical challenges.

Emerging Technologies in Problem-Solving

• Big Data Analytics
• Predictive Modeling
• AI-Powered Pattern Recognition
• Automated Decision-Making Systems
• Augmented Reality Simulations
• Virtual Reality Collaboration Environments
• Quantum Computing for Complex Calculations
• Internet of Things (IoT) for Real-Time Data Collection
• Blockchain for Transparent Problem Tracking
• Natural Language Processing for Sentiment Analysis

These emerging technologies are not just tools; they’re reshaping the very nature of problem-solving in business. As a Six Sigma practitioner, I’ve found that integrating these technologies with traditional problem-solving methods can lead to breakthrough solutions.

For instance, in a recent project with a semiconductor manufacturer, we combined Six Sigma’s DMAIC methodology with AI-driven predictive modeling . This hybrid approach allowed us to not only solve current yield issues but also predict and prevent future problems, resulting in a sustained 20% improvement in overall yield.

As we look to the future, the key to effective problem-solving will be the ability to seamlessly blend human expertise with these advanced technologies. The most successful problem solvers will be those who can harness the power of AI, VR, and big data while still applying critical thinking and creativity.

Developing and Improving Problem-Solving Skills

I can confidently say that problem-solving is not just a skill—it’s a mindset that can be continuously developed and refined . Cultivating strong problem-solving skills can transform careers and drive organizational success.

Let’s look at strategies for developing and improving your problem-solving abilities , drawing from my experiences training thousands of professionals worldwide.

Continuous Learning and Practice

• Problem-Solving Exercises and Games One of the most effective ways to enhance your problem-solving techniques is through regular practice. I often recommend brain teasers and logic puzzles to my workshop participants. For instance, during a training session, we used the “ Nine Dots Puzzle ” to illustrate the importance of thinking outside the box. These exercises help sharpen your analytical skills and encourage creative thinking.
• Application Opportunities Nothing beats real-world experience when it comes to honing your problem-solving strategies . I always encourage my clients to seek out challenging projects within their organizations. I mentored junior engineers by involving them in complex process improvement initiatives . This hands-on experience allowed them to apply various problem-solving techniques in a practical setting, accelerating their learning curve.

Cultivating a Problem-Solving Mindset

• Embracing Challenges The best problem solvers I’ve worked with, from startups to Fortune 500 companies, share one common trait: they view problems as opportunities rather than obstacles. In a recent project with a healthcare provider, we reframed a patient care issue as a chance to innovate their service delivery model. This shift in perspective led to a breakthrough solution that improved patient satisfaction scores by 40%.
• Learning from Failures Failure is an inevitable part of the problem-solving process . What sets great problem solvers apart is their ability to learn from these setbacks. I recall a project where our initial solution didn’t yield the expected results. Instead of getting discouraged, we conducted a thorough post-mortem analysis , which led to insights that ultimately drove the project’s success.

Building a Diverse Skill Set

• Cross-Functional Knowledge The most effective problem solvers are those with a broad base of knowledge. Throughout my career, I’ve consistently encouraged professionals to step outside their comfort zones. For example, I once advised a finance professional to shadow the manufacturing team. This cross-functional exposure enhanced her ability to solve interdepartmental issues, leading to more holistic solutions.
• Emotional Intelligence Technical skills are crucial, but emotional intelligence is equally important in problem-solving, especially in team settings. During a workshop, we incorporated exercises to improve empathy and communication skills. This focus on emotional intelligence led to more collaborative problem-solving sessions and better team outcomes.

Challenge : Put Your Skills to the Test

I challenge you to take on a problem in your workplace using a technique you’ve never tried before. Perhaps use the “ 5 Whys ” to dig into a recurring issue, or apply the SCAMPER method to innovate a product or process. Share your experience in the comments —I’d love to hear about your results!

Tips for Improving Problem-Solving Skills

• Practice regularly with puzzles and brain teasers
• Seek out challenging projects at work
• Reframe problems as opportunities for innovation
• Conduct post-mortem analyses on failed attempts
• Gain exposure to different departments and functions
• Develop emotional intelligence through targeted exercises
• Stay updated on industry trends and emerging technologies
• Participate in problem-solving workshops and seminars
• Mentor others to reinforce your skills
• Reflect on your problem-solving process and continuously refine it

Remember, becoming an expert problem solver is a journey, not a destination. As the business landscape evolves, so too must our problem-solving techniques.

By committing to continuous improvement and embracing new challenges, you’ll not only solve the problems of today but be prepared for the challenges of tomorrow.

Going Ahead

We’ve covered a wide range of problem-solving techniques, from the analytical rigor of Six Sigma to the creative approaches of design thinking.

We’ve explored how these methods can be applied across various industries and adapted for remote environments. We’ve also looked at emerging trends, showing how AI and big data are reshaping the landscape of problem-solving.

Key takeaways:

• The importance of a structured problem-solving process
• The power of combining analytical and creative techniques
• The value of team-based approaches in complex problem-solving
• The potential of data-driven and AI-enhanced problem-solving methods
• The necessity of continuously developing your problem-solving skills

Remember, the most effective problem solvers are those who can adapt their approach to the unique challenges they face. Whether you’re troubleshooting a manufacturing issue, optimizing a business process , or tackling a global supply chain challenge, the techniques we’ve discussed provide a robust toolkit for success.

As you move forward in your career, I encourage you to implement these problem-solving techniques in your daily work. Start with small challenges and gradually apply these methods to more complex problems. Share your learnings with your team and create a culture of continuous improvement in your organization.

The ability to solve problems effectively is more than just a skill—it’s a competitive advantage in today’s rapidly changing business landscape. By honing your problem-solving abilities , you’re not just preparing for the challenges of today, but positioning yourself as a leader for the challenges of tomorrow.

Remember, every problem is an opportunity in disguise. Happy problem-solving!

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About this content

A problem can be defined as a gap in performance (actual vs. expected). Problem solving is therefore the act of identifying the possible causes of that “gap” and implementing countermeasures that aim at mitigating or eliminating them, so that the performance can meet expectations.

In life as well as in the work we do, we are frequently faced with problems, sometimes daily. Not all problems are equal and not all of them can benefit from the same approach to problem solving. This is why it’s helpful identify early on what approach to problem solving would be best fit for the problem at hand:

• Plan-Do-Study-Act (PDSA)
• Complex Problem Solving
• Innovation (or research)

How it works

When faced with a problem, ask the following questions to identify what approach is best suited for the type of problem you are addressing:

• Are you addressing a self-evident process with a simple solution?
• Are you making a change and want to track the before/after improvement results?
• Are you solving a problem that appears to have multiple causes?
• Are you implementing a new process or service?

Follow the respective clue to learn more about the best approach for each type of questions problem resolution.

What approach should I use?

When to use it

• Quick action is preferred or necessary
• The cause of the problem is self-evident
• Proposed solution is small, easily testable, and not risky
• The change is easily reversible

How to use it

• Ask: how can I improve the process? How can I make the process better, faster, cheaper?
• Use visual management to make a process clearer
• Simplify a process to make it more efficient
• Use less costly supplies or methods to save costs

Examples of when to use Just do it

• Implementing a policy or revising an outdated policy
• Switching to a vastly cheaper and better technology or supply
• Implementing a previously non-existent checklist
• Eliminating a redundant or non-value added step

Just Do It worksheet: Click here to download

• Application of the scientific method in testing a change
• Use of pre and post change to measure success of intervention
• Focus on continuous improvement in the process

Plan: What change are you going to make?

• Who is going to do what and by when?
• Have a clear objective, a goal (often called AIM statement)

Do: How are you going to make it?

• What resources will you need?
• What method of improvement will you use?

Study: Did you see an improvement?

• How long will you observe the change?
• Did you achieve the set objectives?

Act: Adopt the change, revise the plan, discard

Examples of when to use PDSA

• Testing the cost effectiveness and impact on quality of a new surgical implant compared to the currently used one
• Confirming the before and after financial impact of adding one more service line

PDSA worksheet: Click here to download

• The cause of the problem is unknown
• The countermeasures are difficult to adopt
• Disciplined approach to problem solving is preferred
• Multiple stakeholders or departments needs to be involved
• Use a structured approach to problem solving such as A3, DMAIC, 8D, etc.
• Usually they follow similar steps identified below:

Examples of when to use complex problem solving

• Length of stay in a unit is higher than national average
• Staff reports feeling of burnout and lack engagement that results in high turnover

A3 Problem Solving worksheet: Click here to download

• A new way to deliver a product or service or a new product or service to address a need
• New knowledge on how to treat disease or improve patient care that requires IRB approval
• Data and statistical analysis are necessary
• Funded by internal or external research grants
• Innovate with the intended customer in mind
• Think in terms of minimum viable product (MVP)
• Leverage Agile development principles

Examples of when to innovate

• Implementing Covid-19 testing sites in the community
• Transition employees from on site working to work from home, with minimal disruption

Carolyn Brayko

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How to Improve Problem Solving Skills [10 Ways]

While it might seem like some people are just born with stronger problem-solving skills, there are strategies that anyone can use to improve them.

That’s right, it’s possible to significantly enhance your abilities in this area — and the best part is, most of these activities are also pretty fun!

What Are Problem Solving Skills?

Before we get to the engaging activities, let’s refine our understanding of problem-solving skills, which are any techniques that help you consistently:

• Understand the causes of problems
• Overcome short-term crises
• Create strategies to solve longer-term problems
• Turn problems into opportunities

What Problem Solving Skills Should I Have?

You’ll be able to solve problems in your role better as you grow in your industry-specific knowledge. But there are also a few universal problem solving skills we all need:

• Defining the Problem: Deeply understanding a problem through research , leading to better solutions. Research can include interviewing, reading books and emails, analyzing financial data, searching your organization’s intranet, and organizing your findings.
• Brainstorming: Creating a myriad of new solutions quickly. In group brainstorms, allow everyone to state ideas. Appreciate all input, and avoid criticism. Then, organize solutions into groups around common themes.
• Analyzing: Using disciplined thought processes to evaluate each possible solution. Besides listing their costs and benefits, you might apply deductive reasoning, game theory, and the rules of logic (including fallacies) to them.
• Managing Risk: Anticipating and trying to avoid the downsides of key solutions. Your team can list potential risks, rate how likely each is, predict a date by which each might either happen or no longer be an issue, and devise ways to reduce those risks.
• Deciding: The ability to decide on a solution and move forward with it. After an appropriate amount of time, an analysis of possible solutions, and feedback from team members, a designated decider must choose and implement a solution.
• Managing Emotions: Applying emotional intelligence in order to improve your and your team members’ ability to think clearly. This requires you to recognize emotions in yourself and others, manage feelings, and channel emotions into useful work.

10 Exciting Ways to Improve Problem Solving Skills

Use these ten creative ways to improve problem solving skills, develop more strategic ways of thinking , and train your brain to do more.

1. Dance Your Heart Out

Did you know that dancing has a positive impact on neural processing, possibly developing new neural pathways to go around dopamine-depleted blockages in the brain?

This means that if you engage in ballet or another form of structured dance, doing so may facilitate convergent thinking . In other words, it may help you find a single, appropriate answer to a problem. If you need help with divergent thinking (finding multiple answers to a problem), engaging in more improvised types of dance such as hip-hop or tap might just do the trick.

2. Work out Your Brain with Logic Puzzles or Games

The winning strategy when playing chess, Sudoku, a Rubik’s Cube, or other brain-boosting games is actually to work the problem backward, not forward. The same strategy can apply to realistic strategic-thinking situations.

To build up your brain muscle and develop new problem-solving techniques, practice some logic puzzles and other games .

3. Get a Good Night’s Sleep

More than any other sleeping or awake state, Rapid Eye Movement (REM) sleep directly enhances creative processing in the brain. REM sleep helps “stimulate associative networks, allowing the brain to make new and useful associations between unrelated ideas” and are “not due to selective memory enhancements” such as memory consolidation, which occurs when awake.

4. Work out to Some Tunes

A study of cardiac rehabilitation patients tested verbal fluency after exercising with and without music. Results showed that when they listened to music while working out, participants more than doubled their scores on verbal fluency tests in contrast to when they worked out in silence. According to the study’s lead author, “The combination of music and exercise may stimulate and increase cognitive arousal while helping to organize the cognitive output.”

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5. keep an “idea journal” with you, 6. participate in yoga.

The powerful combination of body awareness, breathing, and meditation that is required during yoga practice has been shown to significantly raise cognitive test scores. Other results from a University of Illinois study include shorter reaction times, more accuracy, and increased attention.

7. Eat Some Cheerios (And Then Think About It)

The Cheerios Effect is the name physicists have given to the event that happens when the last few cheerios in a bowl always cling to each other. The cause of this occurrence is surface tension.

The takeaway is that when it comes to experiencing tension while trying to solve a problem, cling to those around you. Rely on others’ experiences and ideas, even those from different career fields. Draw connections. Brainstorm. Work together to get the job done.

8. Use Mind Maps to Help Visualize the Problem

Mind Maps , a visual snapshot of a problem and its possible solutions, can help focus the mind, stimulate the brain, increase the capacity for creative thinking, and generate more ideas for solutions.

Make a Mind Map by drawing your problem as the central idea. Add “main branches” consisting of all the reasons for the problem. Use “sub-branches” to explore further details.

Next, make a separate Mind Map of all possible solutions to the central problem. Add “main branches” showing all the ways that your problem can be solved, such as colleagues that can help, techniques you can apply, and other resources you can use. Add “sub-branches” to further explore the details. Make a final branch with the most suitable solution for the main problem. Use “sub-branches” for details.

Through this exercise, you should be able to see which “branch” or option is the most practical, time-saving, and cost-effective problem solving method .

9. Create “Psychological Distance”

What is psychological distance? According to the construal level theory (CLT), it’s “anything that we do not experience as occurring now, here, and to ourselves.” Some examples include taking another person’s perspective or thinking of the problem as unlikely.

Scientists have shown that by increasing the mental distance between us and our problem, we’ll have an increase in creative solutions. This happens because thinking more abstractly helps us form unexpected connections between seemingly unrelated concepts, thus allowing our minds to increase its problem solving capacity.

10. Play Some Soccer

A link has been found between our brain’s “executive functions” and sports success . When in action, our brains are quickly multitasking between moving, anticipating, strategizing, reacting, and performing. Doing all these things at once requires an enormous amount of brain activity.

This can be related to our working world when we plan, reason, monitor our actions and problem solve all at once. Therefore, it may be concluded that when you play soccer or any other fast-moving sport, you’re rewiring your brain to be quicker at thinking, processing, and reacting to problems.

To learn more about how to develop your problem-solving and decision making capabilities or to receive training on applied strategic thinking skills , contact CMOE today!

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How to Improve Problem Solving Skills

Last Updated: July 24, 2024 Approved

This article was co-authored by Erin Conlon, PCC, JD . Erin Conlon is an Executive Life Coach, the Founder of Erin Conlon Coaching, and the host of the podcast "This is Not Advice." She specializes in aiding leaders and executives to thrive in their career and personal lives. In addition to her private coaching practice, she teaches and trains coaches and develops and revises training materials to be more diverse, equitable, and inclusive. She holds a BA in Communications and History and a JD from The University of Michigan. Erin is a Professional Certified Coach with The International Coaching Federation. There are 11 references cited in this article, which can be found at the bottom of the page. wikiHow marks an article as reader-approved once it receives enough positive feedback. In this case, 93% of readers who voted found the article helpful, earning it our reader-approved status. This article has been viewed 244,144 times.

The ability to solve problems applies to more than just mathematics homework. Analytical thinking and problem-solving skills are a part of many jobs, ranging from accounting and computer programming to detective work and even creative occupations like art, acting, and writing. While individual problems vary, there are certain general approaches to problem-solving like the one first proposed by mathematician George Polya in 1945. By following his principles of understanding the problem, devising a plan, carrying out the plan, and looking back, you can improve your problem-solving and tackle any issue systematically.

Define the problem clearly.

• Try to formulate questions. Say that as a student you have very little money and want to find an effective solution. What is at issue? Is it one of income – are you not making enough money? Is it one of over-spending? Or perhaps you have run into unexpected expenses or your financial situation has changed?

State your objective.

• Say that your problem is still money. What is your goal? Perhaps you never have enough to go out on the weekend and have fun at the movies or a club. You decide that your goal is to have more spending cash. Good! With a clear goal, you have better defined the problem.

Gather information systematically.

• To solve your money shortage, for example, you would want to get as detailed a picture of your financial situation as possible. Collect data through your latest bank statements and to talk to a bank teller. Track your earnings and spending habits in a notebook, and then create a spreadsheet or chart to show your income alongside your expenditures.

Analyze information.

• Say you have now collected all your bank statements. Look at them. When, how, and from where is your money coming? Where, when, and how are you spending it? What is the overall pattern of your finances? Do you have a net surplus or deficit? Are there any unexplained items?

Generate possible solutions.

• Your problem is a lack of money. Your goal is to have more spending cash. What are your options? Without evaluating them, come up with possible options. Perhaps you can acquire more money by getting a part-time job or by taking out a student loan. On the other hand, you might try to save by cutting your spending or by lowering other costs.
• Divide and conquer. Break the problem into smaller problems and brainstorm solutions for them separately, one by one.
• Use analogies and similarities. Try to find a resemblance with a previously solved or common problem. If you can find commonalities between your situation and one you've dealt with before, you may be able to adapt some of the solutions for use now.

Evaluate the solutions and choose.

• How can you raise money? Look at expenditures – you aren’t spending much outside of basic needs like tuition, food, and housing. Can you cut costs in other ways like finding a roommate to split rent? Can you afford to take a student loan just to have fun on the weekend? Can you spare time from your studies to work part-time?
• Each solution will produce its own set of circumstances that need evaluation. Run projections. Your money problem will require you to draw up budgets. But it will also take personal consideration. For example, can you cut back on basic things like food or housing? Are you willing to prioritize money over school or to take on debt?

Implement a solution.

• You decide to cut costs, because you were unwilling to take on debt, to divert time away from school, or to live with a roommate. You draw up a detailed budget, cutting a few dollars here and there, and commit to a month-long trial.

Review and evaluate the outcome.

• The results of your trial are mixed. On one hand, you have saved enough during the month for fun weekend activities. But there are new problems. You find that you must choose between spending cash and buying basics like food. You also need a new pair of shoes but can’t afford it, according to your budget. You may need to a different solution.

Adjust if necessary.

• After a month, you decide to abandon your first budget and to look for part-time work. You find a work-study job on campus. Making a new budget, you now have extra money without taking too much time away from your studies. You may have an effective solution.

Do regular mental exercises.

• Word games work great. In a game like “Split Words,” for example, you have to match word fragments to form words under a given theme like “philosophy.” In the game, “Tower of Babel,” you will need to memorize and then match words in a foreign language to the proper picture.
• Mathematical games will also put your problem solving to the test. Whether it be number or word problems, you will have to activate the parts of your brain that analyze information. For instance: “James is half as old now as he will be when he is 60 years older than he was six years before he was half as old as he is now. How old will James be when his age is twice what it was 10 years after he was half his current age?”

Play video games.

• Play something that will force you to think strategically or analytically. Try a puzzle game like Tetris. Or, perhaps you would rather prefer a role-playing or strategy game. In that case, something like “Civilization” or “Sim-City” might suit you better.

Take up a hobby.

• Web design, software programming, jigsaw puzzles, Sudoku, and chess are also hobbies that will force you to think strategically and systematically. Any of these will help you improve your overall problem solving.

Expert Q&A

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• ↑ https://www.healthywa.wa.gov.au/Articles/N_R/Problem-solving
• ↑ https://asq.org/quality-resources/problem-solving
• ↑ https://ctb.ku.edu/en/table-of-contents/evaluate/evaluate-community-interventions/collect-analyze-data/main
• ↑ https://www.mindtools.com/pages/article/newCT_96.htm
• ↑ https://www.skillsyouneed.com/ips/problem-solving.html
• ↑ Erin Conlon, PCC, JD. Executive Life Coach. Expert Interview. 31 August 2021.
• ↑ https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5930973/
• ↑ https://www.theguardian.com/lifeandstyle/2018/oct/13/mental-exercises-to-keep-your-brain-sharp
• ↑ https://www.apa.org/monitor/2014/02/video-game
• ↑ https://www.nature.com/articles/d41586-018-05449-7

About This Article

To improve your problem-solving skills, start by clearly defining the problem and your objective or goal. Next, gather as much information as you can about the problem and organize the data by rewording, condensing, or summarizing it. Then, analyze the information you've gathered, looking for important links, patterns, and relationships in the data. Finally, brainstorm possible solutions, evaluate the solutions, and choose one to implement. For tips on implementing solutions successfully, read on! Did this summary help you? Yes No

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Strategies to Improve Your Problem-Solving Skills

Got problems? We all do.

They’re something we encounter daily, both at work and at home. Tackling problems and finding solutions are useful skills that are in high demand.

At a basic level, there are three steps to solving any problem:

• Define the problem
• Generate ideas for solutions
• Implement solutions

You might be tempted to think that the first step is unnecessary. After all, that’s why you’re here in the first place, to solve a problem. However, defining the problem is arguably the most important step in problem-solving.

Albert Einstein is famously quoted as saying, “If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.”

When you can spend more time defining the real problem, and not just a symptom, it will be easier to find a lasting solution.

How to better define the problem:

• Ask “why” questions
• Talk it through with others
• Write down the problem in words
• Use graphs or flow charts

Now that we’ve talked about the steps of solving a problem and how to better define it, let’s dig into some strategies to help your brain perform at its best for solving problems.

“Thanks to a process called neuroplasticity, your brain is continually reorganizing itself by forming new neural connections throughout your life, which gives you the power to make your brain better.” – Daniel G. Amen, MD

Neuroplasticity enables your brain to continue to learn and grow throughout your life. Like your muscles, your brain needs exercise to become stronger. Becoming a life-long learner will not only strengthen your brain, but also sharpen your memory, boost confidence, and bring new knowledge and skills into your life.

3 Ways to Improve Your Problem-Solving Skills

1.    Regularly Engage in Brain Boosting Activities

There are a number of easy and fun ways to strengthen your brain. Adding one or more of these activities into your daily routines can help boost your brain and result in better problem-solving abilities.

• Work on a jigsaw puzzle – Puzzles can be done on your own, or as a social activity. Putting together a puzzle requires concentration and spatial awareness, activating multiple parts of the brain and improving short-term memory.
• Play a musical instrument – Research has shown that learning to play an instrument can improve neuroplasticity and help improve your memory. Playing music engages multiple regions of the brain, providing numerous benefits. Maybe it’s been a while since you last played, or maybe you’ve never learned an instrument. Either way, it’s never too late to tap into your musical side and begin making music.
• Try a new hobby – Remember the “use it or lose it” concept when it comes to the brain. It’s recommended to never stop learning new things. Challenge yourself, no matter your age! Trying new hobbies is a great mental exercise to sharpen your brain. You also may find a new activity that brings more joy to your life.
• Meditate – The practice of meditation has been around for thousands of years as a tool for reducing stress, clearing your mind, promoting relaxation, and improving focus. Meditation is a powerful tool that can boost your brain anytime, anywhere.
• Play brain games – Chess, crossword puzzles, and sudoku all fall under this category. Brain games are an easy and fun way to improve concentration and strengthen memory. The best part is that they only take a few minutes to play and offer a nice break during the day.
• Read a book with a book club – Reading a book offers many benefits, including stimulating different areas of your brain to process and analyze information. When you participate in a reading group , your brain will need to remember information for later recall. This information recall is highly beneficial to protecting short-term memory. Book clubs also can provide a fun and supportive social network.

2.    Spend time NOT looking for the solution

This is counterintuitive, but it’s an important strategy to use when working on a problem. Allow yourself some downtime after defining the problem.

Let your subconscious do some work. Setting a task aside for a time can actually improve your efforts later. When you return to the problem at hand, you’ll likely have a fresh perspective.

What should you do while giving your brain a break from active problem-solving? Enjoy a hobby, get some rest, or move your body with a walk or other form of exercise.

3.    Practice healthy habits

You guessed it, those healthy habits that affect so many areas of your life are also tied to a healthy brain. Exercise, a healthy diet, and quality sleep can all help your brain function better and improve your problem-solving skills overall.

• Exercise – Moving your body increases blood flow to the brain, which can improve your ability to think critically, clearly, and creatively. Additionally, physical activity is a known way to reduce stress and anxiousness. Research has shown creativity and problem-solving to be negatively affected by stress. Using exercise to combat stress can improve your ability to find solutions with a clear mind. By exercising regularly, your overall physical, emotional, and brain health may be positively impacted.
• Healthy Diet – Dr. Daniel Amen teaches that one of the secrets to a healthy brain is to focus on detoxification in your diet. This includes avoiding alcohol, drinking plenty of water, and consuming detoxifying vegetables . Some good vegetables to incorporate into your diet would be lettuce, spinach, kale, broccoli, and asparagus. You also may try increasing your protein intake for a healthy brain, or try adding in turmeric , which can increase neuroplasticity.
• Quality Sleep – Finally, don’t forget about the impact quality sleep, or the lack of it, can have on your brain function and problem-solving abilities. Getting a good night’s rest gives your brain time to recharge and that necessary downtime of not actively thinking about the problems needing solving. While you sleep, your subconscious has a chance to do some work for you!

When you engage in brain-boosting activities, take some downtime, and practice healthy habits you’ll be better prepared for the problems in your days. And, next time you’re faced with the inevitable problems that come with life and work, you can address them with more clarity and confidence.

Amy Huffmire, Writer

Amy Huffmire is passionate about helping individuals and families live their best lives through nutrition and fitness, as she has seen the positive effects these things have had in her own life. She loves to write in many forms and genres from children's stories to research articles. She has a BS in Business from Brigham Young University.

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