Improving the efficiency of invoicing processes for the procurement of agency nursing staff
Project 2: potential moderate risk to patients and staff Well-being Wednesdays: nurse-led clinic for improving physical healthcare in a general adolescent inpatient unit | |
Young people with mental illness are at high risk of physical health complications. The reason for this includes not seeking treatment for physical health issues, engaging in unhealthy behaviours (eg, drug use, smoking, poor sleep, poor diet and sedentary behaviour), and side effects associated with certain medication for psychiatric treatment. The project aim was to establish a well-being clinic to improve the efficiency and quality of physical healthcare and health promotion offered to young people. | |
Carry out a system diagnostic using patient data via clinical audit for baseline measures, multidisciplinary staff engagement and patient engagement in codesigning the Well-being Wednesday Clinic. | Balance patient involvement in codesign when exploring feasibility against possible safeguarding concerns, particularly when patients are acutely unwell and detained under the Mental Health Act (MHA) 1983. |
Staff engagement to open discussions around capacity, capability and confidence in additional professional duties associated with physical health. | |
Compliant with the Data Protection Act (2018). | |
Tests of change included: (1) Establishment of a well-being Wednesday physical health clinic with associated physical parameters and measures; (2) Modified the clinic, established a well-being board and created specific physical health plans and blood test protocols; (3) Made links to other associated services (eg, school nurses, sexual health) and further specific training (eg, phlebotomy, ECG and vaccinations) to enhance the offerings. A second nurse was appointed to lead the clinic. | Promote the benefits of additional checks to patients and empower their participation in their own physical health. Ensure buy-in from the team regarding the importance of physical health measures. Provide training and related policies to improve the competence and confidence of staff. Feedback to ensure the clinic is ‘fit for purpose’ and avoid duplication of administrative tasks. Increased documentation detracts from direct care. Involve related services to ensure patient care being immediate staff’s professional boundaries. |
Project 3: Potential high risk to patients, families, public and staff Absconding: Reducing failure to return in adult mental health wards | |
When patients fail to return from Section 17 (MHA, 1983) leave or informal time away from the ward as part of their planned recovery process, it may result in negative consequences to patients, family and staff. Tests of change to promote positive risk-taking included a signing in and out book, individual safe leave forms, patient information leaflets, appointment cards with agreed return times and contact numbers, intentional rounding, and visual procedural guidance for staff. These tests of change increased the rates of patients returning from leave at the agreed time. | |
Carry out a system diagnostic using patient data, patient experiences, ward observations, process mapping with the staff team. | Direct patient involvement in co-design when patients are acutely unwell and detained under the MHA 1983. Mental Capacity Act implications for practice, including issues of capacity to consent to participate. Recording of participation and consent. |
Staff engagement to open discussions about ward culture regarding leave procedures standards and the importance of managing and negotiating leave well and collecting data in practice. Recording of participation and consent. | |
Ensure family engagement in the re-designed process, including enhanced safety checks with family and possible impact. | |
Compliant with the Data Protection Act (2018). | |
Tests of change included: (1) Signing in and out record; (1) Individually completed safe leave forms for discussion at ward rounds; (2) Improved patient information leaflets; (3) Appointment cards to prompt return to the ward; (4) Intentional rounding to assertively manage the leave process every hour. | Balance of autonomy versus security in the context of individualised risk assessment and the advocacy-paternalism continuum. Clearly communicate the new procedure with compassion. Tensions between staff and patients may arise during early implementation. |
The organisational policy was rewritten to clarify the definition of missing and absent without official leave to protect staff and patients. Agreement between Police and staff to ensure a standard response time and action for every patient who fails to return. Standardised practice increases the time for direct care. | |
Increased documentation time detracts from direct care. | |
Use of plain English and all necessary languages in the information. | |
Provided unidentifiable ‘appointment cards’ in case of loss during the leave period. | |
Intentional rounding may be perceived as intrusive or irritating for patients. It, therefore, requires a sensitive approach. |
QI, quality improvement.
Boxes 1 and 2 , table 1 illuminate the numerous ethical considerations throughout any QI project, from inception to completion and beyond. The following section elaborates on some of the more pertinent ethical considerations in QI projects that pose particular complexities and are worthy of further reflection.
Patient, family/carer and staff views are essential to conducting ethical and safe QI projects that maximise the chances of improving healthcare. Incorporating patient and staff views ensures that any QI work is fit for purpose and patient-centred, reflecting their needs, and ensuring that their involvement is ‘with’ or ‘by’ patients and staff, rather than ‘to’ or ‘for’ them. 16 QI projects give rise to wide-ranging ethical considerations that concern all parties involved, as they typically experiment with changes in healthcare delivery that may be embedded into practice. Below, we discuss requirements to engage the different groups and how this is important in propagating ethical practice.
QI projects are unique from most research in two aspects. First, staff lead many of the QI projects as an integral part of their day. Second, any staff member at any level of the organisation can lead a QI project. Across all QI projects, healthcare organisations should also consider designating a senior leader to oversee whether QI projects are viable and maintain ethical monitoring, a point made in previous guidance. 14 Organisations may designate a leader in each service or directorate, create a dedicated team or assign these responsibilities to an existing team.
The QI leadership teams typically support these teams in simultaneously learning (if they are new to QI) and implementing a project in their service. This approach leads to two significant ethical considerations regarding the role of the staff leading the QI project. First, the extent to which their time is justifiable, especially for those who incur additional tasks that detract from patient care, typically in their current role. 17 The second is a possible emotional burden for staff conducting QI projects with an element of perceived risk (eg, reducing the length of stay that could increase readmission if the project is unsuccessful). These considerations are essential in all QI projects, especially when projects do not have total staff investment when starting a project. 18
Besides direct staff engagement, their engagement as stakeholders interested in the project and gatekeepers for their patient populations are equally important. Gatekeeper examples can include a broad range of audiences, such as carers and families of those that do not have mental capacity, the nursing or clinical lead (eg, Ward Manager or Matron), members of any advocacy team, and clinical medical leads (eg, consultant) or regulators (eg, specific boards with regulatory responsibilities). Decisions around allowing access to their group(s) should broadly follow three critical criteria:
A valuable approach to staff engagement is collaborating with them throughout the project to design and carry out activities to achieve the aims. Relatedly, particular leadership behaviours encourage staff collaboration and engagement. These behaviours include compassionate and inclusive leadership that encourages psychologically safe practice and candid discourse at all stages of a QI project. 19–21 Both staff collaboration and leadership behaviours are vital for multiple reasons.
From a cultural perspective, collaboration with staff empowers them to shift from passive recipients to active contributors and QI project leaders. Furthermore, successful collaborations provide opportunities to gain their insights through open dialogue and balancing these with data-informed and research-informed approaches to maximise QI projects' effectiveness. Providing support to the staff who lead a QI project offers them an opportunity to simultaneously learn and implement QI practice, leading to individual and organisational capability building.
The primary purpose of QI projects is to provide changes that result in increased quality of patient care, focusing on patients' lived experience in living with particular conditions and the impact of received care. Seeking patient engagement offers the opportunity to illuminate the value of a project to them, providing insights provide opportunities for codesigning and redesigning QI projects. Furthermore, patient involvement keeps the patient at the centre of QI efforts.
Despite the benefits, patient engagement is complex and has many ethical challenges. Without proper consideration, patriarchal approaches to patient engagement can lead to negative consequences, including leaving them disempowered and damaging therapeutic relationships. 22 Also, the extent to which patients can engage may vary based on their current health status and capacities. QI projects should provide a flexible approach to patient engagement that reflects their varying degrees of capacity. Examples of approaches include patient attendance at project meetings, one-off discussions or repeated discussions to explore their views throughout a project, and the extent to which they engage in the codesign of various aspects of the project (eg, preparation of material, inputting on change ideas).
Successful patient engagement requires organisational support and collaboration with staff to ensure safe and successful input from patients. This collective effort provides opportunities to ensure that the approach is ‘fit for purpose’ and will empower patients to contribute. As discussed in box 1 , patients should understand the importance of their input and feel safe to speak up even if they disagree with a suggested course of action. They should also understand their role and associated expectations and receive appropriate credit for their contributions.
Patient care can often be influenced and directly supported by family and/or carer engagement in formal and informal settings. Families and carers also provide an opportunity to advocate and bridge the gap between patients and the healthcare system, particularly when patients may not have mental capacity. Furthermore, families and carers offer lived experience and experiential knowledge to support patients and possibly inform changes in formal healthcare practice.
Like patient engagement, family/carer engagement considerations must be weighed against numerous ethical considerations—for example, the balance between the value of their insights and whether they provide effective patient care. Also, considerations regarding patient-centred care and issues relating to confidentiality (eg, balancing family/carer engagement alongside patient engagement and whether this reflects the patient’s wishes). Like patient engagement, staff should understand the role of family/carer engagement to ensure they feel empowered to contribute and incorporate their involvement wherever appropriate. Furthermore, families and carers should realise the importance of their contributions, understand expectations and credit them throughout the project.
Welfare and safeguarding are paramount to all concerned when conducting a QI project and should be the priority at all stages. This can include (but is not limited to) handling patient and staff data, issues relating to the privacy and confidentiality of patient and staff identities, and the adverse effects resulting from the project.
A sensible starting point for any QI project is to devise a protocol for handling safeguarding issues and ensure that those conducting QI projects are suitably trained. In particular, at points of the project where the risk of a safeguarding issue is much greater. For example, exploring experiences based on sensitive topics or possibly resurfacing previous trauma or uncovering a new safeguarding disclosure. Any drafted protocol must align with current safeguarding practices and should be codesigned with a designated safeguarding representative. All parties involved in the project should be familiar with this process to provide seamless support should a safeguarding issue arise. All those conducting QI should receive relevant safeguarding training and refreshers as part of their mandated training. This is particularly important for organisations that employ QI Leads. For individual projects, all those involved in QI projects should be aware of any local safeguarding procedures.
As well as the immediate safeguarding issues when conducting a QI project with patient engagement, it is also vital to consider any possible long-term effects. Any protocol should provide welfare checks and subsequent support procedures for all those involved. In particular, for sensitive topics, a mandatory supportive review should be available to all those involved in the project. A sufficiently trained person should facilitate the review and be removed from the project itself. If any further distress or issues arise, all those involved should be signposted/referred to any other relevant professional services or internal services. Practical approaches include recording the extent to which patients were involved in the project and associated documents.
The proposed guidance has several limitations worth considering. First, the evidential basis for this guidance is mainly grounded in one mental health trust and the authors' experiences. Therefore, differences in ethical oversight may influence the usefulness of the proposed guidance. For example, some healthcare organisations may have pre-existing ethical governance frameworks in place or have already established processes with internal research and development teams or ethics committees. Second, the current QI capacity and capabilities between healthcare organisations may also vary drastically. For example, some healthcare organisations may have dedicated QI teams. Some may have external support with no dedicated teams, and others may have QI integrated into other teams, such as audit teams and research and development teams. Due to the diverse nature of QI projects (as illustrated in table 1 ) and QI capabilities between healthcare organisations, this paper is designed for teams to shape, reflect and use this guidance at their discretion depending on what applies to their QI project rather than being a prescriptive framework.
The extent to which QI projects require ethical approval varies considerably and, in some cases, align substantially with similar research projects. It is sometimes difficult for those in the QI field to know the extent to which ethical considerations are required, and this ambiguity can cause confusion and potential harm. This paper has shown how QI projects give rise to ethical considerations that demand attention, regardless of whether QI and research ethics ought to be treated as distinctive or overlapping activities. There are residual questions about whether QI should be subject to ethical oversight and ethics review processes, as is the case in research activities. However, we leave these questions for future analysis.
Instead, this paper sought to provide task-oriented guidance accessible to busy healthcare staff in their day-to-day duties, distinctively supplementing previous guidance documents. It aids those conducting QI projects, shifting mindsets from a ‘get it done’ mentality to a more considered ethical QI practice approach. Furthermore, we sought to explore the ethical considerations for conducting QI projects for all involved, including carers/patients and staff who support and lead these projects, focusing on the importance of engagement. In the first instance, those undertaking QI projects need to think proactively about the ethical considerations in their work before implementing QI tests of change. The key questions outlined aim to help guide what type of ethical considerations are essential for each project. Next, we outline practical guidance for various stages in a QI project and associated actions. Finally, we discuss QI project examples and the ethical considerations applied to each project.
Incorporating the key questions and guidance provides QI teams (and researchers in QI) to ensure considered, proportionate, and ethical practice in future QI projects, given the impact these projects (and their evaluation) can have on patient’s healthcare staff.
We would like to thank the teams at Oxford Healthcare Improvement Centre at the Oxford Health NHS Foundation Trust, and the Risk and Safety Group at the Department of Experimental Psychology at the University of Oxford for their contributions and feedback on this manuscript.
Twitter: @dfhunt1981
Contributors: All authors contributed to idea development. DFH and JB drafted the initial manuscript. MD and GH contributed to refining the manuscript.
Funding: The authors have not declared a specific grant for this research from any funding agency in the public, commercial or not-for-profit sectors.
Competing interests: None declared.
Patient and public involvement: Patients and/or the public were not involved in the design, or conduct, or reporting, or dissemination plans of this research.
Provenance and peer review: Not commissioned; externally peer reviewed.
Patient consent for publication.
Not required.
A .gov website belongs to an official government organization in the United States.
A lock ( ) or https:// means you've safely connected to the .gov website. Share sensitive information only on official, secure websites.
At a glance.
Learn more about the ethics and policies that have had and effect on research conducted by the Public Health Ethics Program sponsored by Tuskegee University and CDC.
After the U.S Public Health Service's (USPHS) Untreated Syphilis Study at Tuskegee, the government changed its research practices.
In 1974, the National Research Act was signed into law, creating the National Commission for the Protection of Human Subjects of Biomedical and Behavioral Research. The group identified basic principles of research conduct and suggested ways to ensure those principles were followed.
In addition to the Commission's recommendations, since 1974 researchers are required to get voluntary informed consent from all persons taking part in studies done or funded by the Department of Health, Education, and Welfare (DHEW). They also required that all DHEW-supported studies using human subjects be reviewed by Institutional Review Boards (IRBs). IRBs decide whether research protocols meet ethical standards.
The rules and policies for human subjects research have been reviewed and revised many times since they were first approved. Efforts to promote the highest ethical standards in research are ongoing.
An Ethics Advisory Board was formed in the late-1970s to review ethical issues of biomedical research. As a result, the 1979 publication known as The Belmont Report summarized the three ethical principles that should guide human research: respect for persons ; beneficence ; justice. From 1980-1983, the President's Commission for the Study of Ethical Problems in Medicine and Biomedical and Behavioral Research reported "every two years on the adequacy and uniformity of the Federal rules and policies, and their implementation, for the protection of human subjects in biomedical and behavioral research." In 1991, federal departments and agencies (16 total) adopted the Federal Policy for the Protection of Human Subjects .
In October 1995, President Bill Clinton created a National Bioethics Advisory Commission, funded and led by the Department of Health and Human Services. The commission's task was to review current regulations, policies, and procedures. Also, to ensure all possible safeguards are in place to protect research volunteers. It was succeeded by the President's Council on Bioethics , which was established in 2001, and then the Presidential Commission for the Study of Bioethical Issues established in 2009.
The Untreated Syphilis Study at Tuskegee was conducted between 1932 and 1972 to observe the natural history of untreated syphilis.
IMAGES
VIDEO
COMMENTS
Ethical considerations in research are a set of principles that guide your research designs and practices. Scientists and researchers must always adhere to a certain code of conduct when collecting data from people. The goals of human research often include understanding real-life phenomena, studying effective treatments, investigating ...
In general, ethical issues occur at three key moments or stages of the research process: (1) research design (i.e., conception, project planning), (2) research conduct (i.e., data collection, data analysis) and (3) knowledge translation or communication (e.g., publications of results, conferences, press releases) (Drolet & Ruest, accepted).
Ethics or moral philosophy is a branch of philos-. ophy with standards or codes or value systems. and involves defending, systematizing, recommending concepts of right, and minimizing. wrong ...
Principles that come to mind might include autonomy, respect, dignity, privacy, informed consent and confidentiality. You may also have identified principles such as competence, integrity, wellbeing, justice and non-discrimination. Key ethical issues that you will address as an insider researcher include: Gaining trust.
Education in research ethics is can help people get a better understanding of ethical standards, policies, and issues and improve ethical judgment and decision making. Many of the deviations that occur in research may occur because researchers simply do not know or have never thought seriously about some of the ethical norms of research.
Furthermore, appropriate safeguards for security and confidentiality are critical in these projects (Ezzat et al., 2010). To aid researchers and clinicians, we propose a minimum set of considerations in the ethical oversight of QI activities: (1) purpose, (2) informed consent, (3) participant confidentiality, and (4) withdrawal from activity. 1.
To discuss ethical issues in qualitative research and illustrate how they may be resolved: Multiple case study: The ethical issues concern informed consent procedures, the researcher-participant relationship, risk-benefit ratio, confidentiality and the dual role of the nurse-researcher: Moyle W. Australia. 2002: IV, II
At Prolific, we believe in making ethical research easy and accessible. The findings from the Fairwork Cloudwork report speak for themselves. Prolific was given the top score out of all competitors for minimum standards of fair work. With over 25,000 researchers in our community, we're leading the way in revolutionizing the research industry.
3. Justice. IRB indicates institutional review board. framework for evaluating research is outlined by Emanuel et al.7 Steps suggested in the process of eval-uating ethical research include: 1.Value in terms of the knowledge extracted and applied from the research. 2.Scientific validity reflecting the methodology.
Introduction. Ethics are a guiding principle that shapes the conduct of researchers. It influences both the process of discovery and the implications and applications of scientific findings 1.Ethical considerations in research include, but are not limited to, the management of data, the responsible use of resources, respect for human rights, the treatment of human and animal subjects, social ...
During the implementation of a research project, it is important to ensure and document that the work is carried out in an ethically sound manner. Two aspects of this are discussed in this chapter. One is honesty, openness and accountability towards colleagues, managers, partners and funding bodies. This is especially about reporting any ...
What are research ethics? Research ethics are the moral principles that govern how researchers should carry out their work. These principles are used to shape research regulations agreed by groups such as university governing bodies, communities or governments. All researchers should follow any regulations that apply to their work.
Ethical issues in research are some of the genres that researchers follow to protect the rights in developing research strategies and building a trusted relationship between the study participants and investigator. ... Any research strategy introduces a research study or project's main components, such as research perspective, research area ...
Principle 14: Research projects should include appropriate mechanisms and procedures for reporting on ethical aspects of the research and complying with these guidelines. Although the AIATSIS and similar codes typically address the same issues as mentioned in the ethical research principles presented in this paper, ...
The goals of this chapter are to. • Introduce the idea of research ethics. • Focus on the thinking that you will need to do about ethics when developing your research design. • Explore participant confidentiality, anonymity, and consent as foundational, but at times problematic, concepts in research ethics. 27.
Literature on Risks to Researchers. Typically, the field of research ethics concerns itself with matters of risk, harm, justice, consequences, benefits, and care (Israel, 2015). Mitigating the risk of psychological (distress) and social (discriminatory judgment) harm is a key consideration in research ethics (Resnik, 2018).
Abstract. Legal and ethical issues form an important component of modern research, related to the subject and researcher. This article seeks to briefly review the various international guidelines and regulations that exist on issues related to informed consent, confidentiality, providing incentives and various forms of research misconduct.
The following are just two examples of infamous cases of unethical research practices that demonstrate the importance of adhering to ethical standards: The Stanford Prison Experiment (1971) aimed to investigate the psychological effects of power using the relationship between prisoners and prison officers. Those assigned the role of "prison ...
The mutual participatory nature of our RC projects helps to ensure that all ethical issues, such as the lack of truly informed participant consent, confidentiality breaches (Cohen et al., 2007) or the research itself being imposed onto all participants (Coghlan and Brydon-Miller, 2014), are readily sustained.
Qualitative researchers are willing and remain open to dialogue and engage with REBs on ethical issues in their research projects. Another implication of our findings resides in teaching ethics in the context of cross-national and/or field research. Post-secondary students will benefit more if ethical lessons are drawn on situational and ...
The scientific research enterprise is built on a deep foundation of trust and shared values. As the National Academies wrote in their 2019 On Being a Scientist report, "this trust will endure only if the scientific community devotes itself to exemplifying and transmitting the values associated with ethical scientific conduct" Falsifying, fabricating, or plagiarizing data—all forms of ...
It would be useful to consult an independent researcher, or Ethics Committee, on this issue if in doubt. When publishing, these conflicts of interest should be declared to editors, and readers will judge for themselves whether the research findings are trustworthy. 5. Redundant publication and plagiarism.
Although countries have actively explored ethical issues in clinical research and have published guidelines and management norms related to clinical research ethics ... (GCP) for Drug Clinical Trials, and cases of ethical problems in clinical research projects, etc. The Clinical Research Ethics Questionnaire has a total score of 100 points ...
Moreover, while researchers may make every effort to foreground and account for ethical considerations when planning a project to achieve ethical clearance, when it comes to home-based research, there are often unanticipated ethical dilemmas that emerge as one embarks, moves through, and engages in research, much of which cannot be predicted or ...
In general, ethical issues occur at three key moments or stages of the research process: (1) research design (i.e., conception, project planning), (2) research conduct (i.e., data collection, data analysis) and (3) knowledge translation or communication (e.g., publications of results, conferences, press releases) (Drolet & Ruest, accepted).
Application forms. Application forms & guidance according to what your research involves . Animals and no human participants, you need ethics review from Animal Welfare and Ethical Review Body (AWERB).; NHS (staff, premises, patients and or their data), you need ethics review from the Health Research Authority (HRA) and/or Research Ethics Committee (REC) via IRAS.
While well-established ethical guidance is available for research activities, there is a paucity of information on how to conduct QI projects in an ethically defensible manner, despite the emergence of detailed, practical guidance for implementation research more generally. 13 The Healthcare Quality Improvement Partnership produced ethical ...
Ethics Advisory Board and policies. An Ethics Advisory Board was formed in the late-1970s to review ethical issues of biomedical research. As a result, the 1979 publication known as The Belmont Report summarized the three ethical principles that should guide human research: respect for persons; beneficence; justice. From 1980-1983, the President's Commission for the Study of Ethical Problems ...