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Robotic process automation (RPA), also known as software robotics, uses intelligent automation  technologies to perform repetitive office tasks of human workers, such as extracting data, filling in forms, moving files and more.

RPA combines APIs and user interface (UI) interactions to integrate and perform repetitive tasks between enterprise and productivity applications. By deploying scripts which emulate human processes, RPA tools complete autonomous execution of various activities and transactions across unrelated software systems.

This form of automation uses rule-based software to perform business process activities at a high-volume, freeing up human resources to prioritize more complex tasks. RPA enables CIOs and other decision makers to accelerate their digital transformation efforts and generate a higher return on investment (ROI) from their staff.

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In order for RPA tools in the marketplace to remain competitive, they will need to move beyond task automation and expand their offerings to include intelligent automation (IA). This type of automation expands on RPA functionality by incorporating sub-disciplines of artificial intelligence, like machine learning, natural language processing, and computer vision.  

Intelligent process automation demands more than the simple rule-based systems of RPA. You can think of RPA as “doing” tasks, while AI and ML encompass more of the “thinking” and "learning," respectively. It trains algorithms using data so that the software can perform tasks in a quicker, more efficient way.

Robotic process automation is often mistaken for artificial intelligence (AI) , but the two are distinctly different. AI combines cognitive automation, machine learning (ML) , natural language processing (NLP) , reasoning, hypothesis generation and analysis.

The critical difference is that RPA is process-driven, whereas AI is data-driven. RPA bots can only follow the processes defined by an end user, while AI bots use machine learning to recognize patterns in data, in particular unstructured data, and learn over time. Put differently, AI is intended to simulate human intelligence, while RPA is solely for replicating human-directed tasks. While the use of artificial intelligence and RPA tools minimize the need for human intervention, the way in which they automate processes is different. 

That said, RPA and AI also complement each other well. AI can help RPA automate tasks more fully and handle more complex use cases. RPA also enables AI insights to be actioned on more quickly instead of waiting on manual implementations.

According to Forrester, RPA software tools must include the following core capabilities:

  • Low-code capabilities to build automation scripts
  • Integration with enterprise applications
  • Orchestration and administration including configuration, monitoring and security

Automation technology, like RPA, can also access information through legacy systems, integrating well with other applications through front-end integrations. This allows the automation platform to behave similarly to a human worker, performing routine tasks, such as logging in and copying and pasting from one system to another. While back-end connections to databases and enterprise web services also assist in automation, RPA’s real value is in its quick and simple front-end integrations.

There are multiple benefits of RPA, including:

  • Less coding: RPA does not necessarily require a developer to configure; drag-and-drop features in user interfaces make it easier to onboard non-technical staff.
  • Rapid cost savings:  Since RPA reduces the workload of teams, staff can be reallocated towards other priority work that does require human input, leading to increases in productivity and ROI. 
  • Higher customer satisfaction : Since bots and chatbots can work around the clock, they can reduce wait times for customers, leading to higher rates of customer satisfaction.
  • Improved employee morale:  By lifting repetitive, high-volume workload off your team, RPA allows people to focus on more thoughtful and strategic decision-making. This shift in work has a positive effect on employee happiness.
  • Better accuracy and compliance:  Since you can program RPA robots to follow specific workflows and rules, you can reduce human error, particularly around work which requires accuracy and compliance, like regulatory standards. RPA can also provide an audit trail, making it easy to monitor progress and resolve issues more quickly.  
  • Existing systems remain in place:  Robotic process automation software does not cause any disruption to underlying systems because bots work on the presentation layer of existing applications. So, you can implement bots in situations where you don’t have an application programming interface (API) or the resources to develop deep integrations.

To learn more about what’s required of business users to set up RPA tools, read on in our blog here .

While RPA software can help an enterprise grow, there are some obstacles, such as organizational culture, technical issues and scaling.

Organizational culture While RPA will reduce the need for certain job roles, it will also drive growth in new roles to tackle more complex tasks, enabling employees to focus on higher-level strategy and creative problem-solving. Organizations will need to promote a culture of learning and innovation as responsibilities within job roles shift. The adaptability of a workforce will be important for successful outcomes in automation and digital transformation projects. By educating your staff and investing in training programs, you can prepare teams for ongoing shifts in priorities.

Difficulty in scaling While RPA can perform multiple simultaneous operations, it can prove difficult to scale in an enterprise due to regulatory updates or internal changes. According to a Forrester report, 52% of customers claim they struggle with scaling their RPA program. A company must have 100 or more active working robots to qualify as an advanced program, but few RPA initiatives progress beyond the first 10 bots.

There are several industries that leverage RPA technology to streamline their business operations. RPA implementations can be found across the following industries:

Banking and financial services: In the Forrester report on “The RPA Services Market Will Grow To Reach USD 12 Billion By 2023”, 36% of all use cases were in the finance and accounting space. More than 1 in 3 bots today are in the financial industry, which is of little surprise given banking's early adoption of automation. Today, many major banks use RPA automation solutions to automate tasks, such as customer research, account opening, inquiry processing and anti-money laundering. A bank deploys thousands of bots to automate manual high-volume data entry. These processes entail a plethora of tedious, rule-based tasks that automation streamlines.

Insurance:  Insurance is full of repetitive processes well suited for automation. For example, you can apply RPA to claims processing operations, regulatory compliance, policy management and underwriting tasks.

Retail:  The rise of ecommerce has made RPA an integral component of the modern retail industry that has improved back office operations and the customer experience. Popular applications include customer relationship management, warehouse and order management, customer feedback processing and fraud detection.

Healthcare:  Accuracy and compliance are paramount in the health care industry. Some of the world's largest hospitals use robotic process automation software to optimize information management, prescription management, insurance claim processing and payment cycles, among other processes.

Explore our trial to start your automation journey today.

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From your business workflows to your IT operations, we’ve got you covered with AI-powered automation. 

Faster processes and shorter customer wait times—that's the brilliance of AI-powered automation.

Read the buyer's guide to learn what RPA is, its pros and cons, and how to get started.

Move repetitive tasks to always-on bots to free up your team for innovating.

Learn about process mining, a method of applying specialized algorithms to event log data to identify trends, patterns and details of how a process unfolds.

Start your automation journey with IBM Robotic Process Automation (RPA). It’s an AI-driven solution that helps you automate more business and IT processes at scale with the ease and speed of traditional RPA. 

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What Is Robotic Process Automation (RPA)? | Introduction To RPA | RPA Training | Simplilearn

Jan 14, 2020

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Robotic Process Automation (RPA) is the use of software with Artificial Intelligence (AI) and Machine Learning (ML) capabilities to handle high-volume, repeated tasks that previously required humans to perform. RPA is an approach that allows one to automate manual interventions in a known process. In this presentation, we'll learn all about RPA to get you started. <br><br>Here are the topics we've covered in this RPA presentation- <br>1. Why RPA?<br>2. Automation vs RPA<br>3. What is RPA?<br>4. What is not RPA?<br>5. Features of RPA<br>6. Benefits of RPA<br>7. Types of RPA<br>8. RPA Software tools<br>9. RPA services<br>10. Industries adopting RPA<br>11. RPA Growth projections <br><br>What are the benefits of this course?<br>Robotic Process Automation (RPA) is an advanced technology that automates huge quantities of redundant tasks by applying artificial intelligence (AI). RPA can be used for processing transactions, manipulating data, triggering responses and communicating with other digital systems. RPA has applications in a plethora of industries including insurance claims processing, invoice processing, customer feedback analysis, onboarding of employees, HR operations, and much more. More on the RPA market: <br>- The global market for RPA software and services is expected to grow to $1.2 billion by 2021 at a compound annual growth rate of 36 percent.<br>- One wine producer increased its order accuracy from 98% to 99.7% while reducing costs There are 3000 RPA job postings in India and the US.<br>

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What’s in it for you? Why RPA? Automation vs RPA What is RPA? What is not RPA? Features of RPA Benefits of RPA Types of RPA RPA Software tools RPA services Industries adopting RPA RPA Growth projections

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Why RPA? Manual calculation takes a lot of time to solve complex problems

Why RPA? To avoid this and make calculations easier, calculators were introduced >>

Why RPA? To avoid this and make calculations easier, calculators were introduced However, conventional calculator requires manual input from the user. This is partial automation. Automating the usage of a calculator, that requires zero human interaction is what RPA does >>

Automation vs RPA

Automation vs RPA RPA Automation Manual Automated Automated system Categorized invoices Invoice processing Invoices

Automation vs RPA RPA Automation RPA Automated Manual Automated Automated system Categorized invoices Invoice processing Invoices Automated system Categorized invoices Invoice processing Invoices

Automation vs RPA RPA Automation Traditional automation involves programming APIs and integration tools to integrate different systems

Automation vs RPA RPA Automation Traditional automation involves programming APIs and integration tools to integrate different systems RPA mimics the actions of a user at the User interface level

Automation vs RPA RPA Automation Traditional automation involves programming APIs and integration tools to integrate different systems RPA mimics the actions of a user at the User interface level The developer needs to have a good understanding of the target system

Automation vs RPA RPA Automation Traditional automation involves programming APIs and integration tools to integrate different systems RPA mimics the actions of a user at the User interface level As long as the bot can exactly follow the steps, the developer need not worry about the underlying complexities The developer needs to have a good understanding of the target system

What is RPA?

What is RPA? Robotic Process Automation (RPA) is the use of software with Artificial Intelligence (AI) and Machine Learning (ML) capabilities to handle high-volume, repeated tasks that previously required humans to perform

What is RPA? Robotic Process Automation (RPA) is the use of software with Artificial Intelligence (AI) and Machine Learning (ML) capabilities to handle high-volume, repeated tasks that previously required humans to perform RPA is a form of automation that sticks to the front-end of the system and carries out tasks without having to move to the back-end

What is RPA? Robotic Process Automation (RPA) is the use of software with Artificial Intelligence (AI) and Machine Learning (ML) capabilities to handle high-volume, repeated tasks that previously required humans to perform RPA is a form of automation that sticks to the front-end of the system and carries out tasks without having to move to the back-end Some of these human tasks are… Queries

What is RPA? Robotic Process Automation (RPA) is the use of software with Artificial Intelligence (AI) and Machine Learning (ML) capabilities to handle high-volume, repeated tasks that previously required humans to perform RPA is a form of automation that sticks to the front-end of the system and carries out tasks without having to move to the back-end Some of these human tasks are… Calculations Queries

What is RPA? Robotic Process Automation (RPA) is the use of software with Artificial Intelligence (AI) and Machine Learning (ML) capabilities to handle high-volume, repeated tasks that previously required humans to perform RPA is a form of automation that sticks to the front-end of the system and carries out tasks without having to move to the back-end Some of these human tasks are… Calculations Maintenance of records Queries

What is RPA? Robotic Process Automation (RPA) is the use of software with Artificial Intelligence (AI) and Machine Learning (ML) capabilities to handle high-volume, repeated tasks that previously required humans to perform RPA is a form of automation that sticks to the front-end of the system and carries out tasks without having to move to the back-end Some of these human tasks are… Calculations Transactions Maintenance of records Queries

What is RPA? Consider an employee handling invoices in a company

What is RPA? Printing these invoices regularly becomes a strenuous and more so a monotonous task

What is RPA? Robotic process automation can be used to open the invoice mail from the supplier and print it for records VOILA!!

What is not RPA?

What is not RPA? RPA is not Something like a humanoid robot

What is not RPA? RPA is not Something that can entirely replace humans Something like a humanoid robot

What is not RPA? RPA is not Something that can entirely replace humans Something that replicates human cognitive functions Something like a humanoid robot

Features of RPA

Features of RPA Rich analytical suite RPA monitors and manages automated functions from a central console. This console can be accessed from anywhere and offer basic metrics on robots, servers, workflows, and more

Features of RPA Rich analytical suite RPA monitors and manages automated functions from a central console. This console can be accessed from anywhere and offer basic metrics on robots, servers, workflows, and more Simple creation of bots RPA tools allow quick creation of bots effortlessly by capturing mouse clicks and keystrokes with built-in screen recorder components

Features of RPA Script less Automation RPA tools are code-free and can automate any application in any department. Employees with less programming skills can create bots, through GUI 

Features of RPA Script less Automation RPA tools are code-free and can automate any application in any department. Employees with less programming skills can create bots, through GUI  Security RPA tools enable the configuration as well as customization of encryption capabilities for securing certain data types to defend against the interruption of network communication

Features of RPA Hosting and deployment RPA systems can automatically deploy bots in groups of hundreds. Hence, RPA bots can be installed on desktops and deployed on servers to access data for repetitive tasks

Features of RPA Hosting and deployment RPA systems can automatically deploy bots in groups of hundreds. Hence, RPA bots can be installed on desktops and deployed on servers to access data for repetitive tasks Debugging Some RPA tools require to stop running to rectify the errors while other tools allow dynamic interaction while debugging. This is one of the most powerful features of RPA

Benefits of RPA

Benefits of RPA Reduces cost

Benefits of RPA Reduces cost Reduces operational risk

Benefits of RPA Reduces cost Reduces operational risk Quality and accuracy

Benefits of RPA Reduces cost Reduces operational risk Quality and accuracy Scalability

Types of RPA

Types of RPA Unattended/Autonomous RPA Ideal for reducing work like completing data processing tasks in the background. These bots can be launched using: Specified intervals Bot initiated Data input

Types of RPA Unattended/Autonomous RPA Ideal for reducing work like completing data processing tasks in the background. These bots can be launched using: Specified intervals Bot initiated Data input Attended RPA These bots live on the users’ machine and are triggered by the user. They can be launched using: When embedded on employee’s device Auto-run based on conditions RPA client tool

Types of RPA Unattended/Autonomous RPA Ideal for reducing work like completing data processing tasks in the background. These bots can be launched using: Specified intervals Bot initiated Data input Hybrid RPA Combination of attended and autonomous bots. These bots address front and back office tasks in the enterprise Attended RPA These bots live on the users’ machine and are triggered by the user. They can be launched using: When embedded on employee’s device Auto-run based on conditions RPA client tool

RPA Software tools

RPA software tools

RPA Services

RPA services Open emails and attachments

RPA services Fill in forms and move files and folders Open emails and attachments

RPA services Fill in forms and move files and folders Open emails and attachments Follow if then decision rules

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